From 2005, BrandAlley has become one of the leading online retailers in Europe for highly discounted, top brand clothes and accessories for men and women. We work with over 140 select brands and offer products to you at 30% - 80% less than their original retail price. BrandAlley has now launched an exciting new site in the UK.

How is this possible?

We develop trusted relationships with the biggest brands in fashion and accessories. For various reasons these brands find themselves with too much stock (too many products manufactured, orders cancelled at the last minute etc.) they then agree to give this stock to us at a reduced price. BrandAlley enables you to profit all year from these advantageous prices, allowing you to buy great designer products without spending a fortune.

We certify that all the products on our site are new, still in their original packaging and manufactured directly by the named brands in keeping with their high quality standards.

Satisfied or refunded

You have 8 days to return your goods for any reason. We will refund you for all items returned (subject to our returns procedure), excluding delivery charges.

Authenticity of the products

We guarantee that our products are new and are manufactured directly by the named brands following their high standards of quality.

Quick response

Your emails will be answered in less than 24 hours (Mon - Fri).

Or call our telephone Helpline - 020 3060 1651 - Monday to Friday, 9am to 4:30pm.

Always there to listen

We offer a personalised solution for every call. 

We are delighted to hear your suggestions and comments.

We operate an open-door policy.

Data Protection Notice

This notice explains how we will process your personal information.

Data Protection Principles

BrandAlley UK Limited complies with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. The eight principles relating to the processing of personal information are:

• Fairly and lawfully processed
• Processed for a limited time
• Adequate, relevant & not excessive
• Accurate
• Not kept longer than necessary
• Processed in accordance with your rights
• Secure
• Not transferred to countries without adequate protection

Your privacy and security is of utmost importance to us. We will always follow these principles and ask you how you would like us (or our partners) to communicate with you. The Information Commissioner regulates compliance with the Data Protection Act. See details at end of contact page. 

What data do we collect?

We only collect the data we need to allow us to manage your BrandAlley account. 

• When you register with BrandAlley, you will supply us with information such as your name, date of birth, address and e-mail address. 
• We will hold records of your purchases and email correspondence.
• For the purposes of customer service and staff training, we may record and listen to telephone calls made to our customer service team.

Why we collect your data?

By collecting your data, it allows us manage your account, fulfil orders and to deal with any queries you may have on your account.  The data will also allow us to understand what your needs and wants are, provide personalised content and match the most relevant adverts and services for you. It also, allows us to provide many great, targeted member offers and services that we know you may be interested to hear about.

Who is the Data Controller?

When you provide personal information to BrandAlley the data controller is BrandAlley UK Limited.

If another company is the data controller, this will be made clear when you provide your personal information.

How we use personal data

The data controller will use your information together with other information for administration (including providing any goods, services or information you have requested), marketing, credit scoring, customer services and profiling your purchasing preferences. We will disclose your information to our service providers and agents for these purposes.

Consent

By submitting a form with your personal information to us, you consent to:

a) our processing your personal data for the above purposes; and

b) our transferring your information to countries, which do not provide the same level of data protection as the UK if necessary for the above purposes. If we do make such a transfer, we will put a contract in place to ensure your information is protected.

When you give us your personal information, we will give you the opportunity to opt in to receive information by e-mail and will only send it to you if you do opt in or if you are an existing customer and the information relates to similar goods or services to those, which you have previously purchased from us. When we send you communications by e-mail, we will give you the opportunity to opt out of receiving such communications from us.  It is not our normal practice to send out marketing communications by post or telephone but if we do you will be able to opt out to receiving such communications from us.  However, remember if you opt out of receiving communications from us, particularly by email, that this will preclude you from receiving any of our special offers or promotions in future.

You may also exercise your right to opt out of the use of your information for marketing purposes at any time by contacting us or by the methods explained in the section "Updating or delting your personal information".

Your personal information will be disclosed where we are obliged or permitted by law to do so.  

Third Parties

We would like to share your information with companies whose products or services we think may interest you. They may contact you by email, mail or telephone to let you know about any goods, services or promotions, which may be of interest to you. We will always give you an option to opt out at the point where you give us your details. We will never supply your information to a third party for marketing purposes if you tell us not to.

You may also exercise your right to opt out of the use of your information being supplied to a third party, for marketing purposes at any time, by contacting us or by the methods explained in the section "Updating or delting your personal information".

Cookies

When you visit our website, we may send you a cookie. A cookie is a small file that can be placed on your computer's hard disk for record keeping purposes and we may use them to do a number of things:

• Cookies help us to recognise you when you next visit one of our websites and note the advertisements displayed to you. This allows us to tailor the advertisements we provide to your preferences. We may use the services of third party ad servers for this purpose
• Cookies may be used to compile anonymous statistics related to the take up or use of services, or to patterns of browsing. A third party collects such data on our behalf to measure web site performance. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service. The use of this service assists us in measuring and improving the structure and ease of use of our web sites

Cookies cannot be used by themselves to identify you. You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. Please be aware that if you disable cookies, many services on our websites will not be available to you.

Credit checks

If you apply for credit then to help us to make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file. We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and occasionally for tracing debtors. 

Updating or deleting your personal information

When you register online with BrandAlley, you can see, review and change your personal information by logging onto the site and going to “My Account”. Please ensure you update your personal information if it changes or is inaccurate. Should you request that your account is closed and your personal information removed, please be assured that this will be done as soon as is reasonably possible. Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed, resolve disputes and troubleshoot problems etc, but always done within a legal framework.

When you request to be removed from further marketing offers, you will be added to a suppression list to ensure your request is complied with. All personal data is processed in line with the requirements of the Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003.

Information Requests

You have a right to ask for a copy of your information (for which we charge a small fee) and to ask us to correct any inaccuracies in your personal information (which is free). To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record telephone calls.

When you give us information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data, including sensitive personal data and to the transfer of their information abroad and to receive on their behalf any data protection notices. 

Notification of changes

From time to time, we may make changes to the Privacy Policy. This may be in relation to changes in the law, best practice or changes in our services. 

Change of ownership

In the event BrandAlley’s business assets are sold to or purchased by another company then your data will be passed to that business as our data records form part of the assets of our business.

To change your details (name, address, password, email address) visit the “My Name & Password” section in “My Account”.

In the event of a forgotten password you can obtain a new one by clicking on the link "Forgot your password" in the registration section. You will be sent an email that will allow you to create a new password or you can contact us at customerservice@brandalley.co.uk and we will send you a new password.

Introducing a friend enables you to obtain a voucher with the shipment of the first order of each friend. Now, they also receive a £10 voucher!

The voucher is automatically posted in your account under ”My vouchers”. An email will be sent to notify you when your vouchers have been created in your account. These vouchers have the same conditions as others given by BrandAlley.

These vouchers are valid for 12 months.

Conditions

Discount codes are given to you via an online code. This code will be sent to you by email, or through promotional material, at the relevant time. Other vouchers will appear directly in your account.

Only one voucher code can be used per order. Under no circumstances can it be converted into currency. All discount vouchers have an expiry date (maximum 12 months) which can not be changed and new vouchers will not be sent or given to replace an out-of-date or unused voucher.

The use of a code necessarily implies that the value of the basket (before the calculation of carriage costs) is equal to or higher than the value of the reduction, except where the particular conditions of usage of said voucher specifies a minimum amount of purchase (before the calculation of carriage costs). In this case, the value of the basket (before the calculation of carriage costs) will have to be equal to or higher than the value of the minimum purchase necessary specified for the use of the discount code.

BrandAlley refuses to deduct from an already confirmed and paid order, the value of a discount code where the code:

- was not entered

- is erroneous

Use of discount codes

In order to benefit from the reduction associated with a discount code, you should click in your basket on the link “Do you have a discount code?”.

After selecting the code, you should click on the "Go" button. The discount will then be taken from the amount of the order.

Refunding of an order containing a discount code

In the event of a total cancellation of an order which has used a discount code, we will refund you the amount debited at the time of the order (minus the delivery costs in the case of returns) and will give you another discount code equivalent to that used at the time of order with the same validity date.

In the event of partial cancellation, we will calculate the amount to be refunded (minus the delivery costs) and take into account the eligibility of the discount code used on a lower amount than the initial order placed.

If the initial order would not have enabled you to use the discount code, we will refund you the value of the product minus the amount of the code, and will give you a code equivalent to that used at the time of the order with the same validity date.

Once you have reviewed the details of your order and have provided the required personal details, you should click on “Place Order” to confirm your order.

When paying by credit card; you should provide your credit card details.

- name of the card holder

- card numbers

- expiry date

- security code (the last 3 digits on the back of the card)

The payment has to be made online, using any major credit or debit cards (Visa, Eurocard/Mastercard, American Express) or by Paypal.

Some credit card providers may direct you to their website to go through a further security check.

Payments are taken within four (4) days after you place your order.

Once your payment is validated, a summary of your order will be sent to you by email.

Please see our Privacy policy for any details relating to personal informations held.

We are not able to gather different orders at different times into one parcel and send as one package with one delivery cost to you. All individually checked-out orders will be treated as separate, even if the different orders are made on the same day.        

If you wish to cancel your order before it has been confirmed, please contact our Customer Service Department on 020 3060 1651 to cancel it.

After a cancellation, you can then re-order the correct articles on the site if required.

Cancelled orders will be refunded within 4 days.

We are unable to amend orders after they have been placed. However the Buyer can amend sizes in their order during the same day that the order was placed (until midnight). In order to amend a size, please click on the "My account" link, then on the reference number of the Buyer's order and then on the "Change size" link. Please be aware that this facility is discretionary and it may sometimes not be available on our website.

Asking for authorisation to return

In order to sucessfully return an item, you must request an authorisation number and address for processing the return. You must contact  us within 8 working days to let us know that you would like to return something. Returns must  then be received by BrandAlley within 8 working days of your contact. Fours days should be allowed for postage. This allows you a total of 16 working days to return your item to us.

Please ensure that you retain/obtain proof of postage.

You can request a return through the website or can contact Customer Services directly.

Return conditions

The goods returned must be in their original condition and packaging. The products must be returned new and suitable for resale and they must be accompanied by all their accessories.

Where products are incomplete, damaged, dirtied or unsuitable for resale, BrandAlley can refuse to refund the returned products, or can apply a rebate to the amount to be refunded.

Please note that we are unable to accept returns of certain items, including lingerie, swimwear and hoisery. Please see our terms and conditions for a definative list.

Any parcel returned to the address given by the Customer Service Department of BrandAlley which doesn’t have any element enabling BrandAlley to identify you, in particular the authorisation number for the return, will in no circumstances be refunded and no complaints will be considered.

If the above-mentioned conditions are met, BrandAlley will refund you within a 15 day maximum period from the date of receipt of the goods, except for the postage costs for the return of the goods which remain your responsibility (for exceptions, please see our full terms and conditions).

Our advice

The expenses and the risks related to the return of goods are your responsibility. Consequently, it is up to you to keep all the evidence of this return. BrandAlley advises you to return the articles by a recorded , secure and insured delivery  service or by any other means that show proof of the return. with sufficient insurance. These documents will have to have the following information: address of the recipient, date of shipment and the authorised tracking number our Customer Services Department will give you.

Please note that BrandAlley hold no responsibility for lost returns, so we strongly advise you to ensure that you obtain sufficient insurance for your parcels (this includes any Freepost labels that we provide). You will then ne able to claim from your carrier.

BrandAlley delivers to the UK and the Republic of Ireland. We are also able to deliver to the Channel Islands.

We regret we are unable to carry out an order from outside of these countries.

We are not able to gather different orders at different times into one parcel and send as one package with one delivery cost for you. All individually checked-out orders will be treated as separate, even if the different orders are made on the same day.

BrandAlley uses a secure payment service by Ogone. The website is secured using the SSL encryption (Secure Socket Layer), signed by VERISIGN, an accredited certification service provider, to best protect all confidential details provided for payment.

Payments will be deducted within 4 days of an order being accepted.

At no time will your payment details be transferred or stored through the BrandAlley computing system.