From 2005, BrandAlley has become one of the leading online retailers in Europe for highly discounted, top brand clothes and accessories for men and women. We work with over 140 select brands and offer products to you at 30% - 80% less than their original retail price. BrandAlley has now launched an exciting new site in the UK.

How is this possible?

We develop trusted relationships with the biggest brands in fashion and accessories. For various reasons these brands find themselves with too much stock (too many products manufactured, orders cancelled at the last minute etc.) they then agree to give this stock to us at a reduced price. BrandAlley enables you to profit all year from these advantageous prices, allowing you to buy great designer products without spending a fortune.

We certify that all the products on our site are new, still in their original packaging and manufactured directly by the named brands in keeping with their high quality standards.

Satisfied or refunded

You have 8 days to return your goods for any reason. We will refund you for all items returned (subject to our returns procedure), excluding delivery charges.

Authenticity of the products

We guarantee that our products are new and are manufactured directly by the named brands following their high standards of quality.

Quick response

Your emails will be answered in less than 24 hours (Mon - Fri).

Or call our telephone Helpline - 020 3060 1651 - Monday to Friday, 9am to 4:30pm.

Always there to listen

We offer a personalised solution for every call. 

We are delighted to hear your suggestions and comments.

We operate an open-door policy.

7.1 We will provide you with an indicative delivery date at the time of ordering; in most cases the delivery date will be within twenty-eight (28) days from the date of your order.  Delivery times are estimates only and we will not be held liable in anyway for the late delivery of goods.

7.2 All items will be delivered to your registered address or, where requested by you as part of the order process, to another address selected for that particular order. It is your responsibility to give us the full and correct delivery address details. We are not able to deliver to PO Box numbers and can not receive amendments to the delivery address once the 'In progress', 'Shipped', 'Dispatched' or 'Immediate Dispatch' is shown for your order.

7.3 Following the shipment of the order from us, you will receive an e-mail specifying the tracking number for your parcel which you can use to track the parcel on the website of our designated courier.  The parcel will usually be delivered to you within three (3) business days of the e-mail containing the tracking number. 

7.4 As per the terms and conditions of our carrier, parcels may be left with neighbours or at a local Post Office. The courier will notify you by calling card.

9.1 We take care when dispatching orders but we recommend that when you receive your order, you carefully check  the item(s) received.  Any problem with the order should be notified to BrandAlley’s Customer Service team, within 5 working days of receipt. If the delivery box/packaging is damaged, please ensure that you note this in writing on the proof of delivery sheet.

9.2 We request that you return any incorrect or defective item, including 'corked'  wine is reported and then returned to us as soon as possible in accordance with section 10 below. If you have ordered alcohol and the bottle is broken on delivery, this must be noted on the delivery signature note (POD) so that we can process your claim as quickly as possible.

9.3 Due to the nature of the goods supplied by BrandAlley (see clause 2.4) we are normally unable to provide replacements for incorrect or defective goods or undertake repairs. Subject to a full investigation by us with our supplier, should your item be found to be defective, we will provide a full refund including delivery costs for a defective, incorrect or missing item (delivery costs will only be refunded where the full order has been found to be defective).

9.4 There is no specified period for how long such an investigation may take and this will vary according to the product and supplier. You will be given an indication of the estimated investigation time at commencement of the process.

10.1 Our returns policy does not affect your legal rights under the Distance Selling Regulations or other legislation. In order to return an item for whatever reason, we request that you contact our Customer Service team within eight (8) working days of receiving an order (some exclusions apply, see clause 10.4 below). BrandAlley will then provide you an authorisation number and address for processing the return. You then have a further eight (8) working days from the date of being provided with an authorisation number to return your order to BrandAlley. Four days of this period  should be allowed for postage, so please ensure your item is posted within four (4) days of receipt of your authorisation number.

10.2 You must return the item(s) in their original condition and packaging (including all garment tags/designer tags which should be attached and dust bags in the case of handbags) and should be unused. BrandAlley reserves the right to refuse or to reduce a refund on any item(s) which are incomplete, damaged, dirtied or unsaleable or which have not been returned to BrandAlley in line with the specified return procedure. It is your responsibility to ensure the returns forms emailed to you is enclosed with the parcel for ease of identification. Should you fail to enclose the returns form, we may notbe able to refund the items until we are able to identify the related order. Please see clauses 10.6 to 10.9 for further details on method of returns. Should you fail to return your goods to the returns address provided, BrandAlley will not be held responsible for any delays to refunds or for finding the location of your order.

10.3 Other than for defective products, returns outside the timeframes set out above, may be accepted at the sole discretion of BrandAlley and may be refunded as a credit to be spent online. Any unauthorised returns will be refused. Alcohol purchased from us may be returned up to three months from the delivery date where it is corked or faulty.

10.4 Non-refundable items. Due to the perishable nature of some items, hygiene or safety reasons, the following items are non-returnable:

- Underwear/lingerie, hosiery and swimwear. Regrettably for hygiene reasons we cannot accept the return of any of these items.

- Hats and personal grooming products unless unworn/unused and the tags still in place.

- Pierced earrings and pierced body jewellery.

- Quilts, duvets and pillows unless the original packaging remains undamaged and unopened.

- Cosmetics and toiletries, we will accept returns if they are in a saleable condition with unbroken seals and original packaging for exchange or refund.

- Food and products containing alcohol, not including wine.

- Personalised/custom made items.

- Beds, mattresses and furniture.

10.5 Any return carried out (other than for defective items or items delivered incorrectly by us) will be at your own expense. A full refund, excluding delivery costs, will be processed within fifteen (15) days of us receiving the returned goods.

10.6 We would advise you to return Items by recorded delivery or by obtaining a Certificate of Postage from the Post Office or by any other means that shows proof of the return. Where BrandAlley offers a Freepost option for returns acceptance of this option is selected at your sole discretion. For all Freepost or normal deliveries, it is your responsibility to ensure that the items aer sufficiently insured for claim purposes. No additional charges will be covered by BrandAlley.

10.7 Each return parcel should only ever relate to ONE order. You should not mix orders in returned parcels. Return parcels that contain mixed orders will result in only ONE order being refunded.

11.1 You may occasionally receive discount codes from us, via e-mail or through promotional materials. Promotional codes may be based on a minimum spend a will always exclude delivery charges. Offers will expire at 11pm on the date stated in the advertisement. You may be required to follow a link to an associated website before being eligible for any promotional discounts. BrandAlley cannot refund orders where the stated links are not followed. BrandAlley are not responsible for any third party websites. Should you cancel or return items from an order where a promotional code has been used, no refund of this promotional code or equivalent value will be provided.

11.2 Each code is personal to the User receiving it, is not transferable, has no monetary value and under no circumstances can it be converted into currency.  Each code has an expiry date (maximum 12 months) which cannot be modified.  The expiry dates can be found on your BrandAlley account.

11.3 Discount codes cannot be split into smaller values and any remaining amount left on a discount code after a purchase cannot be retained. Accordingly, the use of a discount code requires the total value of the order (excluding delivery costs) to be equal to or higher than the monetary value of the discount given by the code.  Some discount codes may specify a minimum spend in order to be used.  In this case, the monetary value of the order (excluding delivery costs) has to be equal to or higher than the minimum spend. 

11.4 Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.

11.5 To use a discount code, you must click on the link 'Do you have a discount code' and either:

    (a) Enter the code given; or
    (b) Select the discount code of choice out of the discount codes offered.

11.6 After having selected the code, you have to click on the  'Redeem' button.  The discount will then be applied and deducted from the value of the order.

11.7 When an order is placed using a discount code and it contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item.  Any refund of an item bought in such an order will be reduced by the value of discount attached to it.

11.8 Only one discount voucher can be used per order.

12.1 Successful and validated referrals of friends by you will entitle both you and your referred friend to a discount code to the value of £10, or such other figure as advised by us from time to time. To obtain a sucessful and validated referral you should adhere to the following procedure.

12.2 The 'friend' must not already be registered with us and will be required to order from BrandAlley, using the Email address you supply. Click the link "Introduce a friend". You will then be invited to enter addresses of your friends and click on the "Submit" button. We will send an initial e-mail to your friend but we will not send your friend any further e-mails without their consent.  Please obtain your friend’s consent before sending us their details and note that if asked, we will tell your friend who introduced them. Subject to sucessful registration of your friend (using the same Email address you supply), you and your friend will receive the discount code when your friend’s first order is shipped out for delivery.

12.3 Discount codes for introducing a friend will only be valid for one (1) year from the date that the code is received.

12.4 We reserve the right not to issue discount codes where we have reasonable grounds to suspect that there is an abuse of the friend referral scheme. Any abuse of vouchers can be stopped by BrandAlley with immediate effect by cancelling all discount codes / issued vouchers that a customer has received and cancel any outstanding orders. BrandAlley also reserves the right to refuse orders or to issue vouchers to members that have, in the past, abused the scheme in some way.

The content of the Website is directed solely at those who access the site from the United Kingdom and the Republic of Ireland.  We make no representation or warranty that any items referred to in the Website are available or are otherwise suitable for use outside the United Kingdom and the Republic of Ireland.

22.1 In exceptional circumstances, we reserve the right to end any Agreement with you, cancel or place on hold any orders and/or to suspend or terminate your access to BrandAlley immediately and without notice to you if, you breach any of the BrandAlley terms and conditions, you fail to make any payment when due, we suspect you are about to engage in or have engaged in fraudulent or illegal activity on the Website or have if requested to by us, you fail to provide us with sufficient information to enable us to verify the accuracy and validity of any information provided to us so as to prevent fraudulent use of the Website.  If required, you will be requested to send us proof of ID (e.g. copy of passport) as well as proof of your address for the past 3 months.  The order will only be dispatched after we have received and verified these documents. BrandAlley are unable to reinstate any cancelled orders.

22.2 We reserve the right to cancel an order and carry out a refund in the event of not receiving the documents or non-conformity of the documents.BrandAlley are unable to reinstate any cancelled orders.

22.3 We reserve the right to define the circumstances in which this additional verification will be required.

Data Protection Notice

This notice explains how we will process your personal information.

Data Protection Principles

BrandAlley UK Limited complies with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. The eight principles relating to the processing of personal information are:

• Fairly and lawfully processed
• Processed for a limited time
• Adequate, relevant & not excessive
• Accurate
• Not kept longer than necessary
• Processed in accordance with your rights
• Secure
• Not transferred to countries without adequate protection

Your privacy and security is of utmost importance to us. We will always follow these principles and ask you how you would like us (or our partners) to communicate with you. The Information Commissioner regulates compliance with the Data Protection Act. See details at end of contact page. 

What data do we collect?

We only collect the data we need to allow us to manage your BrandAlley account. 

• When you register with BrandAlley, you will supply us with information such as your name, date of birth, address and e-mail address. 
• We will hold records of your purchases and email correspondence.
• For the purposes of customer service and staff training, we may record and listen to telephone calls made to our customer service team.

Why we collect your data?

By collecting your data, it allows us manage your account, fulfil orders and to deal with any queries you may have on your account.  The data will also allow us to understand what your needs and wants are, provide personalised content and match the most relevant adverts and services for you. It also, allows us to provide many great, targeted member offers and services that we know you may be interested to hear about.

Who is the Data Controller?

When you provide personal information to BrandAlley the data controller is BrandAlley UK Limited.

If another company is the data controller, this will be made clear when you provide your personal information.

How we use personal data

The data controller will use your information together with other information for administration (including providing any goods, services or information you have requested), marketing, credit scoring, customer services and profiling your purchasing preferences. We will disclose your information to our service providers and agents for these purposes.

Consent

By submitting a form with your personal information to us, you consent to:

a) our processing your personal data for the above purposes; and

b) our transferring your information to countries, which do not provide the same level of data protection as the UK if necessary for the above purposes. If we do make such a transfer, we will put a contract in place to ensure your information is protected.

When you give us your personal information, we will give you the opportunity to opt in to receive information by e-mail and will only send it to you if you do opt in or if you are an existing customer and the information relates to similar goods or services to those, which you have previously purchased from us. When we send you communications by e-mail, we will give you the opportunity to opt out of receiving such communications from us.  It is not our normal practice to send out marketing communications by post or telephone but if we do you will be able to opt out to receiving such communications from us.  However, remember if you opt out of receiving communications from us, particularly by email, that this will preclude you from receiving any of our special offers or promotions in future.

You may also exercise your right to opt out of the use of your information for marketing purposes at any time by contacting us by the methods explained at the end of this notice.

Your personal information will be disclosed where we are obliged or permitted by law to do so.  

Third Parties

We would like to share your information with companies whose products or services we think may interest you. They may contact you by email, mail or telephone to let you know about any goods, services or promotions, which may be of interest to you. We will always give you an option to opt out at the point where you give us your details. We will never supply your information to a third party for marketing purposes if you tell us not to.

You may also exercise your right to opt out of the use of your information being supplied to a third party, for marketing purposes at any time, by contacting us by the methods explained at the end of this notice.

Cookies

When you visit our website, we may send you a cookie. A cookie is a small file that can be placed on your computer's hard disk for record keeping purposes and we may use them to do a number of things:

• Cookies help us to recognise you when you next visit one of our websites and note the advertisements displayed to you. This allows us to tailor the advertisements we provide to your preferences. We may use the services of third party ad servers for this purpose
• Cookies may be used to compile anonymous statistics related to the take up or use of services, or to patterns of browsing. A third party collects such data on our behalf to measure web site performance. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service. The use of this service assists us in measuring and improving the structure and ease of use of our web sites

Cookies cannot be used by themselves to identify you. You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. Please be aware that if you disable cookies, many services on our websites will not be available to you.

Credit checks

If you apply for credit then to help us to make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file. We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and occasionally for tracing debtors. 

Updating or deleting your personal information

When you register online with BrandAlley, you can see, review and change your personal information by logging onto the site and going to “My Account”. Please ensure you update your personal information if it changes or is inaccurate. Should you request that your account is closed and your personal information removed, please be assured that this will be done as soon as is reasonably possible. Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed, resolve disputes and troubleshoot problems etc, but always done within a legal framework.

When you request to be removed from further marketing offers, you will be added to a suppression list to ensure your request is complied with. All personal data is processed in line with the requirements of the Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003.

Information Requests

You have a right to ask for a copy of your information (for which we charge a small fee) and to ask us to correct any inaccuracies in your personal information (which is free). To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record telephone calls.

When you give us information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data, including sensitive personal data and to the transfer of their information abroad and to receive on their behalf any data protection notices. 

Notification of changes

From time to time, we may make changes to the Privacy Policy. This may be in relation to changes in the law, best practice or changes in our services. 

Change of ownership

In the event BrandAlley’s business assets are sold to or purchased by another company then your data will be passed to that business as our data records form part of the assets of our business.

To change your details (name, address, password, email address) visit the “My Name & Password” section in “My Account”.

In the event of a forgotten password you can obtain a new one by clicking on the link "Forgot your password" in the registration section. You will be sent an email that will allow you to create a new password or you can contact us at customerservice@brandalley.co.uk and we will send you a new password.

Introducing a friend enables you to obtain discount voucher code of £10 with the shipment of the first order of each friend. Now, they also receive a £10 voucher!

The discount code is automatically posted in your account under ”My Discount codes”. An email will be sent to notify you when your discount codes have been created in your account. These discount codes have the same conditions as others given by BrandAlley.

These vouchers are valid for 12 months.

Conditions

Discount vouchers are given to you via an online code. This code will be sent to you by email, or through promotional material, at the relevant time. However, certain codes will appear directly in your account.

Only one voucher code can be used per order. Under no circumstances can it be converted into currency. The vouchers have an expiry date (maximum 12 months) which can not be changed and new vouchers will not be sent or given to replace an out-of-date or unused voucher.

The use of a voucher code necessarily implies that the value of the basket (before the calculation of carriage costs) is equal to or higher than the value of the voucher, except where the particular conditions of usage of said voucher specifies a minimum amount of purchase (before the calculation of carriage costs). In this case, the value of the basket (before the calculation of carriage costs) will have to be equal to or higher than the value of the minimum purchase necessary specified for the use of the discount code.

BrandAlley refuses to deduct from an already confirmed and paid order, the value of a discount code where the code:

- was not entered

- is erroneous

Use of discount codes

In order to benefit from the reduction associated with a discount code, you should click in your basket on the link “Do you have a discount code?”.

After selecting the code, you should click on the "Redeem" button. The discount will then be taken from the amount of the order.

Refunding of an order containing a discount code

In the event of a total cancellation of an order which has used a discount code, we will refund you the amount debited at the time of the order (minus the delivery costs in the case of returns) and will give you another discount voucher equivalent to that used at the time of order with the same validity date.

In the event of partial cancellation, we will calculate the amount to be refunded (minus the delivery costs) and take into account the eligibility of the discount voucher used on a lower amount than the initial order placed.

If the initial order would not have enabled you to use the discount code, we will refund you the value of the product minus the amount of the code, and will give you a code equivalent to that used at the time of the order with the same validity date.

Once you have reviewed the details of your order and have provided the required personal details, you should click on “Place Order” to confirm your order.

When paying by credit card; you should provide your credit card details.

- name of the card holder

- card numbers

- expiry date

- security code (the last 3 digits on the back of the card)

The payment has to be made online, using any major credit or debit cards (Visa, Eurocard/Mastercard, American Express) or by Paypal.

Some credit card providers may direct you to their website to go through a further security check.

Payments are taken within four (4) days after you place your order.

Once your payment is validated, a summary of your order will be sent to you by email.

Please see our Privacy policy for any details relating to personal informations held.

We are not able to gather different orders at different times into one parcel and send as one package with one delivery cost to you. All individually checked-out orders will be treated as separate, even if the different orders are made on the same day.        

If you wish to change your order once it has been confirmed, please contact our Customer Service Department on 020 3060 1651 to cancel it.

After a cancellation, you can then re-order the correct articles on the site if required.

Cancelled orders will be refunded within 72 hours.

Asking for authorisation to return

In order to sucessfully return an item, you must request an authorisation number and address for processing the return. You must contact  us within 8 working days to let us know that you would like to return something. Returns must  then be received by BrandAlley within 8 working days of your contact. Fours days should be allowed for postage. This allows you a total of 16 working days to return your item to us.

Please ensure that you retain/obtain proof of postage.

You can request a return through the website or can contact Customer Services directly.

Return conditions

The goods returned must be in their original condition and packaging. The products must be returned new and suitable for resale and they must be accompanied by all their accessories.

Where products are incomplete, damaged, dirtied or unsuitable for resale, BrandAlley can refuse to refund the returned products, or can apply a rebate to the amount to be refunded.

Please note that we are unable to accept returns of certain items, including lingerie, swimwear and hoisery. Please see our terms and conditions for a definative list.

Any parcel returned to the address given by the Customer Service Department of BrandAlley which doesn’t have any element enabling BrandAlley to identify you, in particular the authorisation number for the return, will in no circumstances be refunded and no complaints will be considered.

If the above-mentioned conditions are met, BrandAlley will refund you within a 15 day maximum period from the date of receipt of the goods, except for the postage costs for the return of the goods which remain your responsibility (for exceptions, please see our full terms and conditions).

Our advice

The expenses and the risks related to the return of goods are your responsibility. Consequently, it is up to you to keep all the evidence of this return. BrandAlley advises you to return the articles by a recorded , secure and insured delivery  service or by any other means that show proof of the return. with sufficient insurance. These documents will have to have the following information: address of the recipient, date of shipment and the authorised tracking number our Customer Services Department will give you.

Please note that BrandAlley hold no responsibility for lost returns, so we strongly advise you to ensure that you obtain sufficient insurance for your parcels (this includes any Freepost labels that we provide). You will then ne able to claim from your carrier.

BrandAlley delivers to the UK and the Republic of Ireland. We are currently unable to deliver to the Channel Islands.

We regret we are unable to carry out an order from outside of these countries.

We are not able to gather different orders at different times into one parcel and send as one package with one delivery cost for you. All individually checked-out orders will be treated as separate, even if the different orders are made on the same day.

BrandAlley uses a secure payment service by Ogone. The website is secured using the SSL encryption (Secure Socket Layer), signed by VERISIGN, an accredited certification service provider, to best protect all confidential details provided for payment.

Payments will be deducted within 4 days of an order being accepted.

At no time will your payment details be transferred or stored through the BrandAlley computing system.