100% happy or your money back.
If you’re not completely satisfied with anything you buy, it’s really easy to arrange a return and get a refund.
Secure site and protected payments.
Your online security is very important to us, so we use a secure payment service by Ogone to make sure your payments go through safely. And our website is protected by the SSL (Secure Socket Layer) encryption, an accredited certification service provider.
Always saving you money with discounted sales.
We’re always looking for ways to save you money. Which is why our buyers work hard, cultivating their relationships with top designer brands to bring you the best possible discounts.
See estimated dispatch date when you check out.
We do everything we can to get your products to you as quickly as possible. Our dispatch times do vary - between 7-28 days, depending on where stock is. We’ll give you an estimated dispatch date when you check out and you can keep an eye on what’s happening with your order in ‘My Account’.
Call Customer Service from 9am to 4.30pm, Monday to Friday.
If you need any help, we think it’s good to speak to someone. That’s why we have an excellent Customer Service Team, who you can call with all your queries – big or small - on 020 3060 1651 from 9am to 4.30pm, Monday to Friday.
"We love BrandAlley!"...
...Said one satisfied customer, completely unprompted! But it’s true. BrandAlley is a fantastic place to get your designer lifestyle fix, with up to 70% off your favourite brands. And here are some more happy folk...
"Love it, love it, love it! Always happy with the products and service. Thankkkkkkkkkkkssssssssssssss!"
"Very pleased with the website and the service I received, especially as I had to return an item."
"The price was outstanding and the website was incredibly easy to use."
"Just more of the same please! Love the website, love the products - just brilliant!"
"Loved the service. Smedley jumpers for £35 - proper bargain!"