Launched in 2005, BrandAlley has become one of the leading online retailers in Europe, specialising in highly discounted, designer brands. We work with over 1,000 hand chosen fashion labels for men, women and children, beauty and homeware brands, offering you products from 30% to 70% less than their original retail price. 

Membership is FREE and gives you exclusive access to our private sales.  Each one has a selection of fantastic brands and runs for a limited period – usually from three to four days, while stocks last. To keep you in the know, we’ll send you daily emails, telling you about all of our sales.

Our expert buyers are busy in the background, working with the best designer names around and developing strong relationships with them.

Sometimes, these top brands find themselves with too much stock - perhaps because they’ve made too many products or an order was cancelled at the last minute.  And so they agree to allow our buyers to cherry-pick the most coveted pieces at a reduced price.  BrandAlley passes these discounts straight to you, so you can buy great designer products without spending a fortune.

Click on the ‘On sale now’ page to shop current sales – some designer discount sales started today and others have been on for a couple of days.  You can also see which exciting sales are coming soon.

If you click on ‘My account’, you’ll reach your profile page.  Here you can give us as much information as you want, so we can send you updates on relevant sales.  You can also change your email address, password, billing and shipping information here.

And at the bottom of each page on our website, you’ll find links to our contact details, privacy policy, plus terms and conditions.

We love bringing you luxury and style at amazing prices and now we'd like to share our favourite, shopping-savvy secrets with you. Keep an eye on our blog for hints and tips on fashion, interiors, cookery and travel - and to see where you can snap up the very best deals for a designer lifestyle without the price tag. Go on, we won't tell!

Visit blog now

If you would like to get in touch with our Buying Team regarding future partnerships, please call 020 7782 1865 and leave a message. We'll get back to you as soon as possible.

For any other queries, please call our dedicated Customer Service Team on 020 3060 1651 or email customerservice@brandalley.co.uk.

If you’ve signed up for BrandAlley email alerts, you’ll receive an email every morning listing the sales currently running on our website.  Simply click on the email and you’ll go straight to your logged-in, BrandAlley home page where you can view current and upcoming designer discount sales.

If you’re online and want to visit BrandAlley, simply log on and you’ll automatically go through to the sales’ home page.

All sales are open for a limited period, between four and seven days.  You’ll find all the details about each sale on the sales’ home page.

We guarantee that all of the discounted designer products we sell at BrandAlley:

• are completely new
• are 100% genuine - manufactured by the named brands, in keeping with their high quality standards.

The only thing that’s different is the discount.

All designer brands are different, so sizes do vary on everything we stock.  We always try to include a sizing chart from the brand, below the product image where possible.  Otherwise, we have our own sizing chart, which includes detailed measurements for both men and women.

As a BrandAlley member, you can enjoy unrivalled discounts on designer products.  We’re talking up to 70% off! And, we’ll let you know about the new sales we have on offer every day.

Browse at leisure through the designer sales – it doesn’t cost a thing.  You only pay for the products you buy, plus postage and packing.

BrandAlley is definitely worth talking about.  With all the bargains available, hopefully your friends will be happy you’ve shared the love! When you invite a friend and they make their first purchase, you both receive a voucher for £10.

Simply fill in the details in the ‘Invite a friend’ page on the website. Once the friend you’ve invited has made their first purchase, we’ll automatically post a £10 voucher to both of you.  You’ll find it under ‘My vouchers’ in ‘My account’.  And we’ll send you an email, telling you when your vouchers are available to spend. 

Vouchers are valid for 12 months. Click here for full terms and conditions.

No worries.  Just click on ‘forgot your password’ when your password is required and we’ll sort you out.  All you need is your email address and we’ll send you an email so you can create a new password.  Or, contact us at customerservices@brandalley.co.uk and we’ll send you a new one.

Just click on ‘My account’, then ‘My details’ and change your personal details here.

All you have to do is go to ‘My emails’ in ‘My account’ and untick the relevant box to ensure you don’t receive daily emails in the future.

We’re very sorry you want to cancel.  We hope you’ve enjoyed being part of BrandAlley and have snapped up some great bargains.  To cancel, all you need to do is contact our Customer Service Team on customerservices@brandalley.co.uk or give us a call on 020 3060 1651.

Drop us an email at customerservices@brandalley.co.uk or call our Customer Service Team on 020 3060 1651.

If you need to cancel your order while it’s ‘in progress’, contact our Customer Service Team on 020 3060 1651.  We’ll refund cancelled orders within four days.  Once you’ve placed your order, we can’t amend the details within it.  However, you may be able to amend sizes during the same day you’ve made the order (until midnight).  You just need to click on ‘My account’, then the reference number of the order and then the ‘Change Size’ link.    Please note that this facility isn’t always available.  It depends on what’s left in that particular sale.  If you need to return an item, it’s really easy to do so.  Click on Returns to find out more.

From time to time, we do have discount codes.  We’ll either send them to you by email, via promotional material – or they may appear directly in your account.  Remember, we’ll also give you a £10 voucher when you invite a friend and they make their first purchase.  Click here for full terms and conditions.

Just enter the code in the appropriate box when you check out.  Or tick the relevant box when it’s in your account.  You’ll then see the new, discounted total in your order.  All our discount codes have an expiry date – a maximum of 12 months.  And we’re sorry, but we won’t be able to change these or send new codes to replace any out-of-date or unused codes.

Also, it’s important to note that you can only use codes if the total value of your basket is equal or higher than the value of the discount - before delivery costs.  Except where the discount specifies a minimum amount of purchase.

Unfortunately not.  You can only use one discount code per order.

Unfortunately it’s not possible to pre-order or reserve products.  We can only make items available when we open a sale.

Unfortunately not. Most of the time we have a good range of sizes for each product in a sale, but we’re strictly limited by the stock available to us.  We won’t able to order more and our sales are very popular. So, if you like something, be sure to get in quick.

Of course you can!  You can add as many items as you like into your bag from all the current sales. You have to be quick though – there’s 15 minutes to buy your product before you lose it from your shopping basket and we put it back in the sale.

We will send you an email to confirm that we’ve processed your order and a second one to confirm when our warehouse has dispatched it.  We’ll process your payment within four days of your order.  In the very unlikely event that we cannot fulfil your order, we’ll refund you immediately.

When you purchase, we’ll give you an estimated time of when we can deliver your goods.  If we think there’s going to be a delay, we’ll send an email to let you know.  We estimate all delivery times between 2-28 days.

However big or small your order, you’ll only pay £4.95 for the delivery.

Once your parcel is ready for us to dispatch, it’s really easy to track your parcel.  We’ll send you an email with your ‘parcel tracking number’ and you can track your parcel by clicking on the link.  We’ll send your products to the delivery address you selected when you confirmed your order.

Our preferred couriers are HDNL and Parcelforce. Unfortunately, it’s impossible for us to specify couriers, because there’s an automated selection process, based on the location of your goods.  When they’re dispatched, the email containing your tracking number will also confirm the name of the courier.  If you want, you can contact the courier directly and tell them your tracking number, so they can help with any queries about delivery.

You can change the delivery address of an order that is ‘in progress’, Just click on the order number and go to your address book to select the preferred delivery address.

We’re sorry, but because of the nature of our sales, we’re not in a position to gather different orders made at different times into one parcel and send you one package.  We have to treat all , checked-out orders separately, even when you make different orders on the same day.

We’re so sorry!  We strive to send everything out perfectly, but sometimes mistakes do happen.  Obviously, you can return the incorrect products for a full refund and of course, we’ll pay for the postage.  Just contact our Customer Service Team on 020 3060 1651.

If you’re not around at the time of delivery, the courier will leave you a delivery note.  It will say that the courier will try to re-deliver your parcel the following day.  If you're out the next day, the item will be left with a neighbour.  In the event that this isn't possible, then they'll return your parcel to their depot and will send a note informing you what's happened

Once the parcel is back at the depot, you can collect it within five working days.  If you don’t pick it up during this time, the courier will automatically return it to us as undeliverable.  And unfortunately, we’re unable to resend returned parcels.  In this case, we’ll refund you the full value of the goods, including delivery charges.

We will refund any item if you’re not happy with it.  We have an easy online returns process - just go into ‘My account’, then ‘My orders’ and request a return. 

Let us know that you'd like to return something within eight working days of receiving it.  Then, return your unwanted goods so that we receive them within eight working days of you contact us.  You should probably allow four days for postage, just to be on the safe side. 

This gives you a full 16 working days to return your item to us.  Please try to get a proof of postage, as we don’t hold responsibility for lost returns.

All goods that are returned need to be in their original condition and packaging. They must unworn and suitable for resale.  Where products are used, incomplete, damaged or unsuitable for resale, we can refuse to refund the returned products.  Please note, that we’re unable to accept returns of certain items.  Check out our terms and conditions for a definitive list.

If you’ve met all of the conditions of our returns process, we’ll refund you within 15 days from the date BrandAlley receives the unwanted goods - minus the return postage.  For exceptions to this, please see our full terms and conditions

Once you have received your BrandAlley order you have up to 8 working days to return any goods received , this can be requested either on your BrandAlley account, or you can email/ call our Customer Service team

The return of items is entirely down to the customer along with any expense this will incur, we always advise when you do return any items that you keep a copy of the receipt from the Post office or preferred courier service you chose to use.

If an item is faulty/ damaged or not the item you have ordered, then you will need to contact us in cases like these we will ask for a photograph of the item and offer a Freepost return which will be sent to your email address to be used for the returning of this item.

If you’ve met all of the conditions of our returns process, we’ll refund you within 15 days from date BrandAlley receives the unwanted goods - minus the return postage.  For exceptions to this, please see our full terms and conditions

Yes, but please note that if you decide to split your delivery and need to return anything, the refund process is as follows:

Please see our full privacy policy for details on how we meet the commitments of your full privacy and security protection.

BrandAlley uses a secure payment service by Ogone.  Our website is secured using the SSL (Secure Socket Layer) encryption, an accredited certification service provider.

Yes.  We hold all personal information in the strictest confidence and guarantee that we won’t pass it on to a third party, unless you’ve opted in to this arrangement. At no time will we transfer or store your payment details through the BrandAlley computing system.

If you do encounter a technical problem, we’d be extremely grateful if you could tell us immediately, so we can sort it out.  Please help us, either by calling our Customer Service Team on 020 3060 1651 or by emailing us at customerservice@brandalley.co.uk