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How can you offer such competitive prices ?
Every day we develop a trust with top brands in fashion and accessories. For various reasons these brands find themselves with too much stock (too many products manufactured, orders cancelled at the last minute etc.), they then agree to give this stock to us at a reduced price. BrandAlley enables you profit all year from these advantageous prices, allowing you to buy great designer products without spending a fortune.
Are the products authentic ?
Yes. We guarantee that all the products on our site are new, still in their original packaging and manufactured directly by the named brands in keeping with their high quality standards.
Is there a BrandAlley boutique or catalogue ?
No, we made the choice of just using the Internet to be able to cater for all your needs and expectations. Thanks to the Internet:
- You can access our sales events wherever you are
- You can discover all our new arrivals in real time
When will my order be shipped ?
Between 48 hours and 3 weeks. Of course, a more precise estimated time will be indicated to you before you proceed with the payment of your order, giving you all the necessary information before purchasing.
In any case, this date is written on your order summary and also stated in your account information.
How do I return an article I am not happy with ?
It is very simple, you have eight (8) working days to contact our Customer Service Department to obtain an authorisation number for the return. This number is very important as it allows us to track your return. No return can be accepted without this number as your goods will not be recognised. The 8 days start from the day you receive your order through the post.
You then have a further eight (8) working days additional time to return, at your expense, the unsatisfactory article. This time starts from the day of obtaining your authorisation number from our Customer Service Department.
Our advice:
The expense and risk related to returning goods are your responsibility. Consequently, we strongly advise that you preserve all evidence of your return. We advise you to return the articles by recorded delivery or by any other means which shows proof of sending. These documents will have to contain the following information: address of the recipient, the shipping date and the authorisation number given by our Customer Service Department.
Who are we ?
From 2005, BrandAlley has become one of the leading online retailers in
How is this possible?
We develop trusted relationships with the biggest brands in fashion and accessories. For various reasons these brands find themselves with too much stock (too many products manufactured, orders cancelled at the last minute etc.) they then agree to give this stock to us at a reduced price. BrandAlley enables you to profit all year from these advantageous prices, allowing you to buy great designer products without spending a fortune.
We certify that all the products on our site are new, still in their original packaging and manufactured directly by the named brands in keeping with their high quality standards.
Our committment to you
Satisfied or refunded
You have 8 days to return your goods for any reason. We will refund your credit card only for the items returned.
Authenticity of the products
We guarantee that our products are new and are manufactured directly by the named brands following their high standards of quality.
Quick response
Your emails will be answered in less than a 24hour working day.
Or call our telephone Helpline - 020 3060 1651 - Monday to Friday, 9am to 2pm.
Always there to listen
We offer a personalised solution for every call.
We take into account all your suggestions and comments.
1. Definitions
1.1 In these terms and conditions:
"BrandAlley", "we", "our" and "us" means BrandAlley UK Limited (Company Number 3885013), whose registered office is at 1 Virginia Street, London, E98 1XY.
"User" and "you" means any user of the Website including any user who makes a purchase through the Website (a "Buyer").
2. Formation of agreement
2.1 An agreement governing your use of the Website, all stages of the process and our sale of goods when we receive confirmation of your order is made on the basis of these terms and conditions. (This agreement between us is referred to in these terms and conditions as this "Agreement".)
2.2 Buyers must be over the age of 18 years old and have full legal capacity.
2.3 We reserve the right to modify this Agreement; the terms and conditions in force at the time an order is confirmed will govern any particular order. We will keep a record of terms and conditions and dates of any changes made and we recommend that you print a copy of these terms and conditions by clicking on the 'Terms & Conditions' link at the bottom of the page.
3. Registration
3.1 Before you start to navigate through the Website, you have to complete the on-line registration form to become a registered member.
4. Placing an order
4.1 To place an order, you should select the required item(s) and add to the basket by clicking on the 'Add to Basket' link. You can review the selected item(s) at any time by clicking on the 'My Basket' link and then continue shopping by clicking on the 'Continue Shopping' link. Once you have completed your shopping, please click on the 'Place Order' link.
4.2 You must confirm your delivery address to access the purchase order, which contains a summary of the information related to the item(s) ordered, quantity, price, total and your other details along with the delivery address. It is your responsibility to notify us if any of the information is incorrect.
4.3 Each order constitutes a separate transaction and we are not able to consolidate separate transactions into a single order or delivery. If you would like to order multiple items for delivery at the same time, you must ensure that all of these appear on the order before you confirm your order.
4.4 Orders shall be accepted at our sole discretion but are normally accepted if the item(s) is/are available, the order reflects current pricing, you are based in the United Kingdom or the Republic of Ireland and your credit or account card is authorised for the transaction.
4.5 In the event that an item is out of stock, you will be informed as soon as practically possible once we are made aware by our suppliers. The order relating to the unavailable item will be cancelled and a full refund will be made including any delivery charges. Where your order is for multiple items, the rest of the order will remain valid.
4.2 You must confirm your delivery address to access the purchase order, which contains a summary of the information related to the item(s) ordered, quantity, price, total and your other details along with the delivery address. It is your responsibility to notify us if any of the information is incorrect.
4.3 Each order constitutes a separate transaction and we are not able to consolidate separate transactions into a single order or delivery. If you would like to order multiple items for delivery at the same time, you must ensure that all of these appear on the order before you confirm your order.
4.4 Orders shall be accepted at our sole discretion but are normally accepted if the item(s) is/are available, the order reflects current pricing, you are based in the United Kingdom or the Republic of Ireland and your credit or account card is authorised for the transaction.
4.5 In the event that an item is out of stock, you will be informed as soon as practically possible once we are made aware by our suppliers. The order relating to the unavailable item will be cancelled and a full refund will be made including any delivery charges. Where your order is for multiple items, the rest of the order will remain valid.
5. Pricing and Payment
5.1 All items are priced in pounds sterling (£GBP) and are exclusive of delivery charges which will be indicated to you during the ordering process.
5.2 We reserve the right to modify our prices at any time but the items will be charged at the rate which was current at the time the order was placed.
5.3 The original retail price quoted in the description of an item is the price provided by our supplier as the full selling price of the item when the item was originally in the supplier's distribution network. This price is provided for comparison purposes only.
5.4 Once you have reviewed your order and provided the required personal details, you will be required to click on to 'Checkout' to pay by credit card or Paypal. Payment by credit card will be processed through the EPT (Electronic payment terminal) of HSBC. The HSBC website is secured by SSL encryption (Secure Socket Layer), signed by VERISIGN, an accredited certification service provider, to protect the confidential details provided for payment. The User’s payment details are transferred directly to the bank, which also operates under the secure SSL encryption. At no time will the User’s payment details be transferred through BrandAlley’s electronic system.
5.5 In the event that payment cannot be made in accordance with section 5.4, the order will not be processed and will automatically be cancelled.
5.2 We reserve the right to modify our prices at any time but the items will be charged at the rate which was current at the time the order was placed.
5.3 The original retail price quoted in the description of an item is the price provided by our supplier as the full selling price of the item when the item was originally in the supplier's distribution network. This price is provided for comparison purposes only.
5.4 Once you have reviewed your order and provided the required personal details, you will be required to click on to 'Checkout' to pay by credit card or Paypal. Payment by credit card will be processed through the EPT (Electronic payment terminal) of HSBC. The HSBC website is secured by SSL encryption (Secure Socket Layer), signed by VERISIGN, an accredited certification service provider, to protect the confidential details provided for payment. The User’s payment details are transferred directly to the bank, which also operates under the secure SSL encryption. At no time will the User’s payment details be transferred through BrandAlley’s electronic system.
5.5 In the event that payment cannot be made in accordance with section 5.4, the order will not be processed and will automatically be cancelled.
6. Acceptance of your order
6.1 Once the payment has been accepted, the order cannot be amended.
6.2 We will confirm receipt of your order to the email address you provide at the time of registration. It is recommended that you retain the email or print out the confirmation of the order.
6.2 We will confirm receipt of your order to the email address you provide at the time of registration. It is recommended that you retain the email or print out the confirmation of the order.
7. Delivery Dates
7.1 We will provide you with an indicative delivery date at the time of ordering; in most cases the delivery date will be within twenty-one (21) days from the date of your order. Delivery times are estimates only and we will not be held liable in anyway for the late delivery of goods.
7.2 All items will be delivered to your registered address or, where requested by you as part of the order process, to another address selected for that particular order.
7.3 Following the shipment of the order from us, you will receive an e-mail specifying the tracking number for your parcel which you can use to track the parcel on the website of our designated courier. The parcel will usually be delivered to you within three (3) business days of the e-mail containing the tracking number.
7.2 All items will be delivered to your registered address or, where requested by you as part of the order process, to another address selected for that particular order.
7.3 Following the shipment of the order from us, you will receive an e-mail specifying the tracking number for your parcel which you can use to track the parcel on the website of our designated courier. The parcel will usually be delivered to you within three (3) business days of the e-mail containing the tracking number.
8. Method/Failed Delivery
8.1 If you are not present at the time of delivery, a delivery note will be left inviting you to contact the courier directly in order to arrange re-delivery at a convenient time. If you are not in when a second delivery attempt is made, another note will be left asking you to call again to arrange a convenient time for delivery. If you are not in when a third attempt is made, the parcel will be returned to the courier’s warehouse and you will be contacted. We will refund you for the value of the goods ordered but not for the delivery charge.
8.2 If after five (5) business days following notification of the tracking number, you have not received the parcel or a delivery note, you must contact our Customer Service team either by phone or e-mail. If the parcel is found, it will be sent to you immediately. In the event that the parcel has been lost, we will refund the total amount of the order including delivery costs.
8.2 If after five (5) business days following notification of the tracking number, you have not received the parcel or a delivery note, you must contact our Customer Service team either by phone or e-mail. If the parcel is found, it will be sent to you immediately. In the event that the parcel has been lost, we will refund the total amount of the order including delivery costs.
9. Delivery non conformity
9.1 We take care when dispatching orders but we recommend that when you receive your order, you carefully check the item(s) received. Any problem with the order should be notified to Brandalley’s Customer Service team as soon as possible.
9.2 We request that you return any incorrect or defective item to us as soon as possible in accordance with section 10 below and we will refund the cost of doing so.
9.3 We will provide a full refund including delivery costs for a defective or missing item or where requested by you, we can send a replacement item subject to availability.
10. Returns policy
10.1 In order to return an item for whatever reason, we request that you contact our Customer Service team so we can provide you an authorisation number and address for processing the return. Returns must be received by BrandAlley within fourteen (14) business days of receiving your order. Fours days should be allowed for postage, so please ensure your item is posted within 10 days of receipt.
10.2 You are requested to return the item(s) as soon as possible from the date of receiving the authorisation number.
10.3 You are requested to return the item(s) with their original packaging. You are asked to take reasonable care with the items and in the case of an item with a hygiene seal, you are required not to remove the seal when examining the item.
10.4 Any return carried out (other than for defective items or items delivered incorrectly by us) will be at your own expense.
10.5 A full refund, excluding delivery costs, will be processed within fifteen (15) days of us receiving the returned goods.
10.6 We would advise you to return Items by recorded delivery or by any other means that shows proof of the return.
11. Discount Codes
11.1 You may occasionally receive discount codes from us by e-mail or post.
11.2 Each code is personal to the User receiving it, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date which cannot be modified.
11.3 The use of a code requires the total value of the order (excluding delivery costs) to be higher than the monetary value of the discount given by the code. Some discount codes may specify a minimum spend in order to be used. In this case, the monetary value of the order (excluding delivery costs) has to be higher than the minimum spend.
11.4 Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
11.5 To use a discount code, you must click on the link 'Do you have a discount code' and either:
(a) Enter the code given; or
(b) Select the discount code of choice out of the discount codes offered.
11.6 After having selected the code, you have to click on the 'Redeem' button. The discount will then be applied and deducted from the value of the order.
11.7 When an order is placed using a discount code and it contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item bought in such an order will be reduced by the value of discount attached to it.
11.8 Only one discount voucher can be used per order.
12. Introducing a friend
12.1 You will receive a discount code when you introduce a friend, who is not already registered, to the Website. To refer a friend you must click on the link “Introduce a friend”. You will then be invited to enter the e-mail addresses of your friend and click on the “Submit” button.
12.2 We will send an initial e-mail to your friend but we will not send your friend any further e-mails without their consent. Please obtain your friend’s consent before sending us their details and note that if asked, we will tell your friend who introduced them. You will receive the discount code when your friend’s first order is shipped out for delivery.
12.3 Discount codes for introducing a friend will only be valid for one (1) year from the date that the code is received.
12.4 We reserve the right not to issue discount codes where we have reasonable grounds to suspect that there is an abuse of the friend referral scheme.
13. Access to the Website and content
13.1 We are continually reviewing the items available on the website, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the Website up to date but information and specifications given are for your information only and are subject to change without notice.
13.2 We try to ensure that pictures of the items on the Website are as accurate as possible, but there are technical limitations and slight variations in colour and texture between the pictures and the items themselves must be expected.
13.3 We will endeavour to allow uninterrupted access to the Website, but access may be suspended, restricted or terminated at any time.
13.4 The Website may include links to other web sites or material, which are beyond its control. We are not responsible for access to and content on the Internet, or any site other than the Website.
13.2 We try to ensure that pictures of the items on the Website are as accurate as possible, but there are technical limitations and slight variations in colour and texture between the pictures and the items themselves must be expected.
13.3 We will endeavour to allow uninterrupted access to the Website, but access may be suspended, restricted or terminated at any time.
13.4 The Website may include links to other web sites or material, which are beyond its control. We are not responsible for access to and content on the Internet, or any site other than the Website.
14. Scope of advertisements
The content of the Website is directed solely at those who access the site from the United Kingdom and the Republic of Ireland. We make no representation or warranty that any items referred to in the Website are available or are otherwise suitable for use outside the United Kingdom and the Republic of Ireland.
15. Ownership
15.1 You will only own the items once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain ownership of the items.
15.2 Items supplied are not for re-sale.
15.2 Items supplied are not for re-sale.
16. Warranty
16.1 We warrant that the items shall meet their specification and shall be free from defects in materials and workmanship at the time of delivery provided that the instructions governing use of the goods have been followed.
16.2 The item description on the Website will specify if the item is subject to a manufacturer’s guarantee and the item will be accompanied with such guarantee on delivery. If you have a defective item covered by an applicable and valid guarantee, you must contact our Customer Service team. You will be informed of the procedures to be followed in order to obtain a replacement or a refund. The Customer Service team may ask you to contact the supplier directly and we will do our best to provide you with the contact details of the after-sale service of the supplier.
16.2 The item description on the Website will specify if the item is subject to a manufacturer’s guarantee and the item will be accompanied with such guarantee on delivery. If you have a defective item covered by an applicable and valid guarantee, you must contact our Customer Service team. You will be informed of the procedures to be followed in order to obtain a replacement or a refund. The Customer Service team may ask you to contact the supplier directly and we will do our best to provide you with the contact details of the after-sale service of the supplier.
17. Liability
17.1 If you have a valid claim in respect of any of the items which is based on any defect in the quality or condition of the items or their failure to meet specification in accordance with this agreement, we shall replace the items (or the faulty part in question) free of charge or, refund to you the price of the items (or a proportionate part of the price).
17.2 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website.
17.3 We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss arising out of any Event (as defined in clause 19 below), any internet, network or virus problem, for any loss of profit, anticipated savings or data (in each case whether direct or indirect) and/or any indirect loss.
17.4 Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.
17.5 Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.
17.2 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website.
17.3 We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss arising out of any Event (as defined in clause 19 below), any internet, network or virus problem, for any loss of profit, anticipated savings or data (in each case whether direct or indirect) and/or any indirect loss.
17.4 Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.
17.5 Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.
18. Statutory Rights
These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.
19. Matters outside our control
19.1 We shall not be liable to you or in breach of this Agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control (the "Event").
19.2 We will contact you within five (5) days of the Event in order to discuss possible alternatives for the performance of the Agreement. If the Event lasts for more than thirty (30) days, your order will be deemed to be cancelled and you will receive a full refund.
19.2 We will contact you within five (5) days of the Event in order to discuss possible alternatives for the performance of the Agreement. If the Event lasts for more than thirty (30) days, your order will be deemed to be cancelled and you will receive a full refund.
20. E-mail, user name and password
20.1 E-mails to you shall be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it.
20.2 The user name and password you are issued with before you can order items from us are personal to you and are not transferable. Any breach or suspected breach of security of a user name and password should be notified to us immediately. You will be responsible for any payments due for items ordered through the Website by anyone using your user name and password.
20.3 We guarantee the confidentiality of any data transmitted to us after you have entered your password. You are responsible for the use of your password and maintaining its confidentiality.
20.4 In the event of a forgotten password you can obtain a new one by clicking on the link 'Forgotten your password'. A new password will be sent to you by e-mail
20.2 The user name and password you are issued with before you can order items from us are personal to you and are not transferable. Any breach or suspected breach of security of a user name and password should be notified to us immediately. You will be responsible for any payments due for items ordered through the Website by anyone using your user name and password.
20.3 We guarantee the confidentiality of any data transmitted to us after you have entered your password. You are responsible for the use of your password and maintaining its confidentiality.
20.4 In the event of a forgotten password you can obtain a new one by clicking on the link 'Forgotten your password'. A new password will be sent to you by e-mail
21. General
21.1 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
21.2 You may not assign, sub-license, or otherwise transfer any of your rights under these Terms and Conditions.
21.3 If we fail to enforce a right under this Agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
21.4 A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
21.2 You may not assign, sub-license, or otherwise transfer any of your rights under these Terms and Conditions.
21.3 If we fail to enforce a right under this Agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
21.4 A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
22. Exceptional circumstances
22.1 In exceptional circumstances, we reserve the right to use a verification procedure to prevent fraudulent use of the Website. If required, you will be requested to send us (by fax or email) a copy of the front and back of your ID (e.g., passport) as well as proof of your address for the past 3 months. The order will only be dispatched after we have received and verified these documents.
22.2 We reserve the right to cancel an order and carry out a refund in the event of not receiving the documents or non-conformity of the documents.
22.3 We reserve the right to define the circumstances in which this additional verification will be required.
23. Contacts
If you would like to contact our Customer Service team for any reason, please e-mail us at: customerservice@brandalley.co.uk or call us between 9am and 2pm on 020 3060 1651 Monday to Friday.
24. Privacy
24.1 We comply with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
24.2 When you give us your personal information, we will give you the opportunity to opt in to receive information by e-mail from us and will only send it to you if you do opt in or if you are an existing customer and the information relates to similar items or services to those, which you have previously purchased from us. Where you have also agreed we will pass on your details to carefully selected third parties. When we send you communications by e-mail, we will give you the opportunity to opt out of receiving such communications from us. It is not our normal practice to send out marketing communications by post or telephone but if we do, you will be able to opt out of receiving such communications from us. However, remember if you opt out of receiving communications from us, particularly by email, that this will preclude you from receiving any of our special offers or promotions in future.
24.3 You can inform us at any time if you no longer require marketing communications to be sent by emailing us at customerservice@brandalley.co.uk.
24.4 For full details of our privacy policy see Privacy Policy.
24.2 When you give us your personal information, we will give you the opportunity to opt in to receive information by e-mail from us and will only send it to you if you do opt in or if you are an existing customer and the information relates to similar items or services to those, which you have previously purchased from us. Where you have also agreed we will pass on your details to carefully selected third parties. When we send you communications by e-mail, we will give you the opportunity to opt out of receiving such communications from us. It is not our normal practice to send out marketing communications by post or telephone but if we do, you will be able to opt out of receiving such communications from us. However, remember if you opt out of receiving communications from us, particularly by email, that this will preclude you from receiving any of our special offers or promotions in future.
24.3 You can inform us at any time if you no longer require marketing communications to be sent by emailing us at customerservice@brandalley.co.uk.
24.4 For full details of our privacy policy see Privacy Policy.
25. Personal Data
25.1 The personal information given for the on-line sales is obligatory, necessary for recording and processing the delivery of the orders as well as for the billing team. This information is strictly confidential. Giving false information will result in the automatic rejection of the order.
25.2 You have the right to access, to modify, to change or correct the information given. To exert this right, you should contact our Customer Service team stating your surname, first name, address and, if necessary, your buyer number.
25.3 The only cookies we use that are related to each connection, are deleted at the end of each visit of the Website
25.4 Certain pages of the Website can sometimes contain electronic images or statistics trackers, which make it possible to count the number of visitors to the page. This can be used with certain partners, in particular in order to measure and improve the effectiveness of certain adverts. The information obtained is strictly anonymous and simply makes it possible to gather statistics on the frequency of use of certain pages of the Website.
25.2 You have the right to access, to modify, to change or correct the information given. To exert this right, you should contact our Customer Service team stating your surname, first name, address and, if necessary, your buyer number.
25.3 The only cookies we use that are related to each connection, are deleted at the end of each visit of the Website
25.4 Certain pages of the Website can sometimes contain electronic images or statistics trackers, which make it possible to count the number of visitors to the page. This can be used with certain partners, in particular in order to measure and improve the effectiveness of certain adverts. The information obtained is strictly anonymous and simply makes it possible to gather statistics on the frequency of use of certain pages of the Website.
26. Intellectual property
26.1 The copyright in the material contained in the Website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belongs to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
26.2 You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
26.3 You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us (except as set out in section 26.2).
26.2 You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
26.3 You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us (except as set out in section 26.2).
27. Governing law
27.1 These terms and conditions shall be governed by and construed in accordance with English law.
27.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.
27.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.
Data Protection Notice
This notice explains how we will process your personal information.
Data Protection Principles
BrandAlley UK Limited complies with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. The eight principles relating to the processing of personal information are:
- Fairly and lawfully processed
- Processed for a limited time
- Adequate, relevant & not excessive
- Accurate
- Not kept longer than necessary
- Processed in accordance with your rights
- Secure
- Not transferred to countries without adequate protection
Your privacy and security is of utmost importance to us. We will always follow these principles and ask you how you would like us (or our partners) to communicate with you. The Information Commissioner regulates compliance with the Data Protection Act. See details at end of contact page.
What data do we collect?
We only collect the data we need to allow us to manage your BrandAlley account.
- When you register with BrandAlley, you will supply us with information such as your name, date of birth, address and e-mail address.
- We will hold records of your purchases and email correspondence.
- For the purposes of customer service and staff training, we may record and listen to telephone calls made to our customer service team.
Why we collect your data?
By collecting your data, it allows us manage your account, fulfil orders and to deal with any queries you may have on your account. The data will also allow us to understand what your needs and wants are, provide personalised content and match the most relevant adverts and services for you. It also, allows us to provide many great, targeted member offers and services that we know you may be interested to hear about.
Who is the Data Controller?
When you provide personal information to BrandAlley the data controller is BrandAlley UK Limited.
If another company is the data controller, this will be made clear when you provide your personal information.
How we use personal data
The data controller will use your information together with other information for administration (including providing any goods, services or information you have requested), marketing, credit scoring, customer services and profiling your purchasing preferences. We will disclose your information to our service providers and agents for these purposes.
Consent
By submitting a form with your personal information to us, you consent to:
a) our processing your personal data for the above purposes; and
b) our transferring your information to countries, which do not provide the same level of data protection as the
When you give us your personal information, we will give you the opportunity to opt in to receive information by e-mail and will only send it to you if you do opt in or if you are an existing customer and the information relates to similar goods or services to those, which you have previously purchased from us. When we send you communications by e-mail, we will give you the opportunity to opt out of receiving such communications from us. It is not our normal practice to send out marketing communications by post or telephone but if we do you will be able to opt out to receiving such communications from us. However, remember if you opt out of receiving communications from us, particularly by email, that this will preclude you from receiving any of our special offers or promotions in future.
You may also exercise your right to opt out of the use of your information for marketing purposes at any time by contacting us by the methods explained at the end of this notice.
Your personal information will be disclosed where we are obliged or permitted by law to do so.
Third Parties
We would like to share your information with companies whose products or services we think may interest you. They may contact you by email, mail or telephone to let you know about any goods, services or promotions, which may be of interest to you. We will always give you an option to opt out at the point where you give us your details. We will never supply your information to a third party for marketing purposes if you tell us not to.
You may also exercise your right to opt out of the use of your information being supplied to a third party, for marketing purposes at any time, by contacting us by the methods explained at the end of this notice.
Cookies
When you visit our website, we may send you a cookie. A cookie is a small file that can be placed on your computer's hard disk for record keeping purposes and we may use them to do a number of things:
- Cookies help us to recognise you when you next visit one of our websites and note the advertisements displayed to you. This allows us to tailor the advertisements we provide to your preferences. We may use the services of third party ad servers for this purpose
- Cookies may be used to compile anonymous statistics related to the take up or use of services, or to patterns of browsing. A third party collects such data on our behalf to measure web site performance. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service. The use of this service assists us in measuring and improving the structure and ease of use of our web sites
Cookies cannot be used by themselves to identify you. You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. Please be aware that if you disable cookies, many services on our websites will not be available to you.
Credit checks
If you apply for credit then to help us to make credit decisions about you, to prevent fraud, to check your identity and to prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file. We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and occasionally for tracing debtors.
Updating or deleting your personal information
When you register online with BrandAlley, you can see, review and change your personal information by logging onto the site and going to “My Account”. Please ensure you update your personal information if it changes or is inaccurate. Should you request that your account is closed and your personal information removed, please be assured that this will be done as soon as is reasonably possible. Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed, resolve disputes and troubleshoot problems etc, but always done within a legal framework.
When you request to be removed from further marketing offers, you will be added to a suppression list to ensure your request is complied with. All personal data is processed in line with the requirements of the Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003.
Information Requests
You have a right to ask for a copy of your information (for which we charge a small fee) and to ask us to correct any inaccuracies in your personal information (which is free). To make sure we follow your instructions correctly and to improve our service to you through training of our staff, we may monitor or record telephone calls.
When you give us information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data, including sensitive personal data and to the transfer of their information abroad and to receive on their behalf any data protection notices.
Notification of changes
From time to time, we may make changes to the Privacy Policy. This may be in relation to changes in the law, best practice or changes in our services.
Change of ownership
In the event BrandAlley’s business assets are sold to or purchased by another company then your data will be passed to that business as our data records form part of the assets of our business.
Change my details or password
To change your details (name, address, password, email address) visit the “My Name & Password” section in “My Account”.
In the event of a forgotten password you can obtain a new one by clicking on the link "Forgot your password" in the registration section. You will be sent an email that will allow you to create a new password.
Introduce friends
Introducing a friend enables you to obtain discount voucher codes of £5 with the shipment of the first order of each friend.
The discount code is then automatically posted in your account under ”My Discount codes”. An email will be sent to notify you when your discount codes have been created in your account. These discount codes have the same conditions as others given by BrandAlley, except for the length of validity time, which is one (1) year from the date given.
Manage my discount codes
You will receive a voucher when, for example you introduce a friend or when there is a promotional offer.
Certain discount codes specifically associated with your account will be posted directly in your account. You will receive an email notifying you of each new discount code given. You then need to select which discount code you would like to use, before finalising your order, to benefit from that said discount code.
Please keep each discount codes sent by email safe, as they are not always systematically uploaded to your account and we will not be able to give you them again if you lose them.
Use a discount code
Conditions
Discount vouchers are given to you via an online code. This code will be sent to you by email or mail at the relevant time. Certain codes will appear directly in your account.
Only one voucher code is usable per order. Under no circumstances can it be converted into currency. The vouchers have an expiry date which can not be changed. No new voucher can be sent or given to replace an out-of-date or unused voucher.
The use of a voucher code necessarily implies that the value of the basket (before the calculation of carriage costs) is higher than the value of the voucher, except where the particular conditions of usage of said voucher specifies a minimum amount of purchase (before the calculation of carriage costs). In this case, the value of the basket (before the calculation of carriage costs) will have to be higher than the value of the minimum purchase necessary specified for the use of the discount code.
BrandAlley refuses to deduct from an already confirmed and paid order, the value of a discount code where the code:
- was not entered
- is erroneous
Use of discount codes
In order to benefit from the reduction associated with a discount code, you should click in your basket on the link “Do you have a discount code?”.
After selecting the code, you should click on the "Redeem" button. The discount will then be taken from the amount of the order.
Refunding of an order containing a discount code
In the event of a total cancellation of an order which has used a discount code, we will refund you the amount debited at the time of the order (minus the delivery costs in the case of returns) and will give you another discount voucher equivalent to that used at the time of order with the same validity date.
In the event of partial cancellation, we will calculate the amount to be refunded (minus the delivery costs) and take into account the eligibility of the discount voucher used on a lower amount than the initial order placed.
If the initial order would not have enabled you to use the discount code, we will refund you the value of the product minus the amount of the code, and will give you a code equivalent to that used at the time of the order with the same validity date.
Pay my order
Once you have reviewed the details of your order and have provided the required personal details, you should click on “Place Order” to confirm your order.
When paying by credit card; you should provide your credit card details.
- name of the card holder
- card numbers
- expiry date
- security code (the last 3 digits on the back of the card)
The payment has to be made online with a major credit card (Visa, Eurocard/Mastercard, American Express) or by Paypal.
When paying with a direct debit credit card, your bank account will be debited between 2 to 5 days following the order. The delays vary depending on the type of card.
With Credit Cards that have a different debit system, your bank account will be debited by the amount of the order with the same conditions as your usual transactions.
Once your payment is validated, a summary of your order will be sent to you by email.
Track my delivery
Following the shipment of your order, you will receive an e-mail specifying the tracking number of your parcel. This will allow you to track your parcel by clicking on the appropriate link for this purpose.
Your products are despatched to the delivery address selected when you confirm your order. If you have several delivery addresses recorded in your account, you will be able to make the right selection before finalising your order and proceeding to payment.
You can change the delivery address of an order that is in "In progress". Just click on the order number concerned and go to your address book to select the preferred address.
To add an address to your notebook, select "My Address" and click on the button " Add an address".
Parcels are usually delivered within 3 business days of their date of shipment. If you are not present at the time of delivery, a transit note will be placed in your letter-box by the Carrier. You have to call the Carrier to let them know when they can redeliver the parcel.
If you are not able to recover your parcel, it will be returned to the warehouses of BrandAlley. If we have made a mistake with your address, BrandAlley will offer to resend it free of charge. If not, you will be refunded (minus the delivery costs).
Collating my orders