7.1 We will provide you with an indicative delivery date at the time of ordering; in most cases the delivery date will be within twenty-eight (28) days from the date of your order.  Delivery times are estimates only and we will not be held liable in anyway for the late delivery of goods.

7.2 All items will be delivered to your registered address or, where requested by you as part of the order process, to another address selected for that particular order. It is your responsibility to give us the full and correct delivery address details. We are not able to deliver to PO Box numbers and can not receive amendments to the delivery address once the 'In progress', 'Shipped', 'Dispatched' or 'Immediate Dispatch' is shown for your order.

7.3 Following the shipment of the order from us, you will receive an e-mail specifying the tracking number for your parcel which you can use to track the parcel on the website of our designated courier.  The parcel will usually be delivered to you within three (3) business days of the e-mail containing the tracking number. 

7.4 As per the terms and conditions of our carrier, parcels may be left with neighbours or at a local Post Office. The courier will notify you by calling card.

9.1 We take care when dispatching orders but we recommend that when you receive your order, you carefully check  the item(s) received.  Any problem with the order should be notified to BrandAlley’s Customer Service team, within 5 working days of receipt. If the delivery box/packaging is damaged, please ensure that you note this in writing on the proof of delivery sheet.

9.2 We request that you return any incorrect or defective item, including 'corked'  wine is reported and then returned to us as soon as possible in accordance with section 10 below. If you have ordered alcohol and the bottle is broken on delivery, this must be noted on the delivery signature note (POD) so that we can process your claim as quickly as possible.

9.3 Due to the nature of the goods supplied by BrandAlley (see clause 2.4) we are normally unable to provide replacements for incorrect or defective goods or undertake repairs. Subject to a full investigation by us with our supplier, should your item be found to be defective, we will provide a full refund including delivery costs for a defective, incorrect or missing item (delivery costs will only be refunded where the full order has been found to be defective).

9.4 There is no specified period for how long such an investigation may take and this will vary according to the product and supplier. You will be given an indication of the estimated investigation time at commencement of the process.

10.1 Our returns policy does not affect your legal rights under the Distance Selling Regulations or other legislation. In order to return an item for whatever reason, we request that you contact our Customer Service team within eight (8) working days of receiving an order (some exclusions apply, see clause 10.4 below). BrandAlley will then provide you an authorisation number and address for processing the return. You then have a further eight (8) working days from the date of being provided with an authorisation number to return your order to BrandAlley. Four days of this period  should be allowed for postage, so please ensure your item is posted within four (4) days of receipt of your authorisation number.

10.2 You must return the item(s) in their original condition and packaging (including all garment tags/designer tags which should be attached and dust bags in the case of handbags) and should be unused. BrandAlley reserves the right to refuse or to reduce a refund on any item(s) which are incomplete, damaged, dirtied or unsaleable or which have not been returned to BrandAlley in line with the specified return procedure. It is your responsibility to ensure the returns forms emailed to you is enclosed with the parcel for ease of identification. Should you fail to enclose the returns form, we may notbe able to refund the items until we are able to identify the related order. Please see clauses 10.6 to 10.9 for further details on method of returns. Should you fail to return your goods to the returns address provided, BrandAlley will not be held responsible for any delays to refunds or for finding the location of your order.

10.3 Other than for defective products, returns outside the timeframes set out above, may be accepted at the sole discretion of BrandAlley and may be refunded as a credit to be spent online. Any unauthorised returns will be refused. Alcohol purchased from us may be returned up to three months from the delivery date where it is corked or faulty.

10.4 Non-refundable items. Due to the perishable nature of some items, hygiene or safety reasons, the following items are non-returnable:

- Underwear/lingerie, hosiery and swimwear. Regrettably for hygiene reasons we cannot accept the return of any of these items.

- Hats and personal grooming products unless unworn/unused and the tags still in place.

- Pierced earrings and pierced body jewellery.

- Quilts, duvets and pillows unless the original packaging remains undamaged and unopened.

- Cosmetics and toiletries, we will accept returns if they are in a saleable condition with unbroken seals and original packaging for exchange or refund.

- Food and products containing alcohol, not including wine.

- Personalised/custom made items.

- Beds, mattresses and furniture.

10.5 Any return carried out (other than for defective items or items delivered incorrectly by us) will be at your own expense. A full refund, excluding delivery costs, will be processed within fifteen (15) days of us receiving the returned goods.

10.6 We would advise you to return Items by recorded delivery or by obtaining a Certificate of Postage from the Post Office or by any other means that shows proof of the return. Where BrandAlley offers a Freepost option for returns acceptance of this option is selected at your sole discretion. For all Freepost or normal deliveries, it is your responsibility to ensure that the items aer sufficiently insured for claim purposes. No additional charges will be covered by BrandAlley.

10.7 Each return parcel should only ever relate to ONE order. You should not mix orders in returned parcels. Return parcels that contain mixed orders will result in only ONE order being refunded.

11.1 You may occasionally receive discount codes from us, via e-mail or through promotional materials. Promotional codes may be based on a minimum spend a will always exclude delivery charges. Offers will expire at 11pm on the date stated in the advertisement. You may be required to follow a link to an associated website before being eligible for any promotional discounts. BrandAlley cannot refund orders where the stated links are not followed. BrandAlley are not responsible for any third party websites. Should you cancel or return items from an order where a promotional code has been used, no refund of this promotional code or equivalent value will be provided.

11.2 Each code is personal to the User receiving it, is not transferable, has no monetary value and under no circumstances can it be converted into currency.  Each code has an expiry date (maximum 12 months) which cannot be modified.  The expiry dates can be found on your BrandAlley account.

11.3 Discount codes cannot be split into smaller values and any remaining amount left on a discount code after a purchase cannot be retained. Accordingly, the use of a discount code requires the total value of the order (excluding delivery costs) to be equal to or higher than the monetary value of the discount given by the code.  Some discount codes may specify a minimum spend in order to be used.  In this case, the monetary value of the order (excluding delivery costs) has to be equal to or higher than the minimum spend. 

11.4 Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.

11.5 To use a discount code, you must click on the link 'Do you have a discount code' and either:

    (a) Enter the code given; or
    (b) Select the discount code of choice out of the discount codes offered.

11.6 After having selected the code, you have to click on the  'Redeem' button.  The discount will then be applied and deducted from the value of the order.

11.7 When an order is placed using a discount code and it contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item.  Any refund of an item bought in such an order will be reduced by the value of discount attached to it.

11.8 Only one discount voucher can be used per order.

12.1 Successful and validated referrals of friends by you will entitle both you and your referred friend to a discount code to the value of £10, or such other figure as advised by us from time to time. To obtain a sucessful and validated referral you should adhere to the following procedure.

12.2 The 'friend' must not already be registered with us and will be required to order from BrandAlley, using the Email address you supply. Click the link "Introduce a friend". You will then be invited to enter addresses of your friends and click on the "Submit" button. We will send an initial e-mail to your friend but we will not send your friend any further e-mails without their consent.  Please obtain your friend’s consent before sending us their details and note that if asked, we will tell your friend who introduced them. Subject to sucessful registration of your friend (using the same Email address you supply), you and your friend will receive the discount code when your friend’s first order is shipped out for delivery.

12.3 Discount codes for introducing a friend will only be valid for one (1) year from the date that the code is received.

12.4 We reserve the right not to issue discount codes where we have reasonable grounds to suspect that there is an abuse of the friend referral scheme. Any abuse of vouchers can be stopped by BrandAlley with immediate effect by cancelling all discount codes / issued vouchers that a customer has received and cancel any outstanding orders. BrandAlley also reserves the right to refuse orders or to issue vouchers to members that have, in the past, abused the scheme in some way.

The content of the Website is directed solely at those who access the site from the United Kingdom and the Republic of Ireland.  We make no representation or warranty that any items referred to in the Website are available or are otherwise suitable for use outside the United Kingdom and the Republic of Ireland.

22.1 In exceptional circumstances, we reserve the right to end any Agreement with you, cancel or place on hold any orders and/or to suspend or terminate your access to BrandAlley immediately and without notice to you if, you breach any of the BrandAlley terms and conditions, you fail to make any payment when due, we suspect you are about to engage in or have engaged in fraudulent or illegal activity on the Website or have if requested to by us, you fail to provide us with sufficient information to enable us to verify the accuracy and validity of any information provided to us so as to prevent fraudulent use of the Website.  If required, you will be requested to send us proof of ID (e.g. copy of passport) as well as proof of your address for the past 3 months.  The order will only be dispatched after we have received and verified these documents. BrandAlley are unable to reinstate any cancelled orders.

22.2 We reserve the right to cancel an order and carry out a refund in the event of not receiving the documents or non-conformity of the documents.BrandAlley are unable to reinstate any cancelled orders.

22.3 We reserve the right to define the circumstances in which this additional verification will be required.