COVID-19 Information For Our Customers

Thank you for your continued loyalty and support, especially during these uncertain times. Our thoughts go out to all of you affected by this unprecedented situation.

Shopping Online & Deliveries

Please be assured that we are doing everything possible to ensure the smooth running of our website and customer deliveries. We are running at a reduced capacity at our warehouse, but our team continue to ship all customer orders out as swiftly as possible, although some delays are inevitable. The wellbeing and safety of our employees and community is of paramount importance to us, as such we have put strict measures in place for social distancing and hygiene to keep our team safe. We would like to apologise in advance for any delays that this may cause.

Please note there are currently severe delays on deliveries to the Republic of Ireland due to local Covid-19 restrictions, delivery will be made in 10-12 days.

Returns

We have temporarily extended our returns period to 60 days, to give you additional time to return an item to us wherever necessary.

If you have returned an item back to us for a refund, this will be processed as swiftly as possible and you will receive an email to confirm that this has been actioned. For more information about returns click here.

Customer Services

Our customer service team continue to answer all queries as quickly as we can. Again, we have strict measures in place to maintain social distancing and there may be delays in the speed of our agent’s responses as a result of this. You can contact our customer service team here.

Thanks again for your continued support and patience.

Kind regards,

BrandAlley