Terms & conditions
In these terms and conditions (updated 12 February 2013) effective from 12 February 2013 Version 1.2 :
BrandAlley"", "we", "our" and "us" means BrandAlley UK Limited (Company Number 03885013), whose registered office is at 2nd Floor, 120 Moorgate, London, EC2M 6UR
"Us" and "you" means any user of the website including any user who makes a purchase through the website (a "Buyer").
References to the term "dispatched" or “shipped” means the point at which an item or goods leave our warehouse and is handed to the courier.
References to the term "dispatch date(s)" mean the date(s) when the order is handed by our warehouse to our courier.
Formation of agreement
2.1 An agreement governing your use of the BrandAlley website, all stages of the process and our sale of goods when we receive confirmation of your order is made on the basis of these terms and conditions (this agreement between us is referred to in these terms and conditions as the "Agreement").
2.2 Buyers must be over the age of 18 years old and have full legal capacity.
2.3 Amendment to Terms: BrandAlley reserves the right to modify this Agreement. The terms and conditions in force at the time an order is confirmed will govern any particular order. We will keep a record of terms and conditions and dates of any changes made.
2.4 Dispatch Dates: BrandAlley is a specialist online retailer that offers end-of-line products, including designer and selected brands’ clothing, accessories, beauty products, shoes and homeware at discounted prices to registered members. All sales are limited in terms of time and stock and all orders are subject to availability. Due to the nature of our business, we may not have the items in stock. Instead, we would have reserved the items with our supplier for the duration of the sale and only ordered it from our supplier at the end of the sale and therefore we may have to wait to receive items from our suppliers. Consequently, whilst we endeavour to dispatch items within the indicated dates, orders may sometimes take longer and we will advise Buyers of the status where applicable.
2.5 Payment: Payment will be deducted from the Buyer’s credit card or Paypal account within four (4) working days of an order being accepted by BrandAlley.
Placing an order
4.1 To place an order, you should select the required item and add it to the basket by clicking on ‘Add to Bag’ link. You can review the selected item(s) at any time by clicking on ‘My Bag’ link and then continue shopping by clicking on ‘Continue Shopping’ link. Once you have completed your shopping, please click on the ‘Proceed’ link. Items will only be held in your bag for 15 minutes before being released back into stock. After 15 minutes, your bag will be automatically emptied. Please note that on the BrandAlley website, the Buyer can order from different brands whilst paying a single delivery charge.
4.2 Next, you will be asked to enter/confirm your personal details, billing and delivery address before moving to "Summary of your order". In "Summary of your order", you will be able to check the information relating to the item(s) ordered, quantity, price and total. Should you need to edit your personal details, please get in touch with our Customer Service team by email ([email protected]) or by phone (between 9:00am and 8.00 pm from Monday to Friday, 9.00am and 5.00pm Saturday on 01206 226410. Please note that the delivery address cannot be edited in "My account" section for any outstanding orders. This will however change your address for future orders. To update your delivery address for any outstanding orders, please contact Customer Service.
4.3 If you place multiple orders, the delivery charge will apply to each transaction as we are unable combine orders together.
4.4 Orders are accepted at our sole discretion provided that the item(s) is(are) available, the order reflects current pricing, you are based in the United Kingdom, the Republic of Ireland or the Channel Islands and that your credit or debit card is authorised for the transaction. In some occasions, sales may not be available to all territories. Where applicable, this will be stated in the sale. Because of the nature of our business, no orders can be accepted or processed after the sale has ended.
4.5 All orders are subject to acceptance and availability. In the event that an item you have ordered is out of stock, we will endeavour to inform you as soon as we are made aware by our supplier. The order relating to the unavailable item will be cancelled and a full refund will be applied. Where the Buyer′s order is for multiple items, the rest of the order will remain valid (including all delivery charges) unless the Buyer notifies us. Where the Buyer′s order is for that single cancelled item, delivery charges will be refunded in full. Notification will be sent to the Buyer via an email to the address provided at registration, confirming that the Buyer’s refund has been processed. It will take a minimum of four (4) working days from receipt of such an email for the refunds to appear in the Buyer′s bank account.
4.6 All orders have to be placed through the website. BrandAlley is unable to process any manual payments or orders (e.g. by phone, mail, fax etc). BrandAlley is also unable to amend orders after they have been placed and confirmed through the website. However the Buyer can amend sizes in their order during the same day that the order was placed (until midnight and as long as the order has not been dispatched). In order to amend a size, please click on ′My account′ link, then on the reference number of the Buyer′s order and then on ′Change size′ link. Please be aware that this facility is discretionary and it may sometimes not be available on our website.
4.7 Cancellation Right: You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before dispatch of the item(s) or within 7 working days of receipt of the item(s) by following our returns process. However, if your order is showing as ‘Order being prepared" or "Order dispatched", we will be unable to cancel at this stage as the order is packaged and on its way to you. In cases like these, you a refusal of delivery will be the option. You will be refunded the postage charge of your item(s) where the entire order is returned.
Should you need to cancel an order, please contact BrandAlley’s Customer Service team by email or phone.
4.8 Restricted Items: It is against the law to sell or supply intoxicating substances, such as alcohol, or to sell any knife, knife blades or razor blades to persons under the age of 18 years of age in the UK, the Republic of Ireland or the Channel Islands. The purchase of items with age restrictions will require proof of age. By placing your order, you confirm that you are at least 18 years of age. We may contact you via telephone to verify your age, or if we require documentation to support the purchase and we will require a valid identification, such as a driving license, passport or birth certificate to be sent to us. Should we deem that the identification is not valid or identification cannot be provided for the purchase, we may cancel the order. The courier delivering such an order may request identification at the point of delivery to verify the Buyer′s age. Where such identification cannot be provided or the courier is not satisfied with the age of the recipient, the courier may retain the delivery.
4.9 The sales on BrandAlley will close at 11.00pm GMT on the stated sale end date. Sale-end-date information can be found on the sales homepage.
4.10 We charge £5.95 for deliveries to Mainland UK and £7.95 for deliveries, which are shipped to the Ireland and Channel Islands.
Pricing and Payment
5.1 All items are priced in pounds sterling (GBP) and are exclusive of delivery charges, which will be indicated to you during the ordering process.
5.2 We reserve the right to modify our prices at any time but the items will be charged at the rate, which was current at the time the order was placed.
5.3 The original recommended retail price (RRP) quoted in the description of an item is the price provided by our supplier as the full selling price of the item when the item was originally in the supplier's distribution network. This price is provided for comparison purposes only.
5.4 In the event of a pricing error, we reserve the right to cancel items and refund the payment back to the buyer.
5.5 Once you have reviewed your order and provided your personal details, you will be invited to check out by clicking on ‘Proceed’. Payments will be processed by credit card, debit card or Paypal through a secure payment service operated by Braintree or Paypal. Payment information captured on BrandAlley’s checkout page is directly connected to Braintree’s secure service ‘Hosted Fields’. Braintree is a validated Level 1 Payment Card Industry Data Security Standard (PCI DSS) Compliant Service Provider. Cards which have been saved for future payments are stored securely with Braintree directly. At no time will the User’s payment details be transferred or stored through BrandAlley’s electronic system. Payment will be deducted within four (4) working days of an order being accepted.
5.6 As an added security measure, you might be requested to send us, within 4 working days, a certified proof of ID (e.g. a certified copy of your passport or driving license) as well as proof of address for the past 3 months. In the event that payment cannot be made in accordance with section 5.4, the order will not be processed and will automatically be cancelled.
5.7 All refunds will be made to the card used in the original transaction. To comply with audit standards, the card or account details used for refunding a purchase cannot be amended.
5.8 Should a refund be rejected for any reason by either BrandAlley's bank or the Buyer’s bank, BrandAlley’s Customer Service team will contact the Buyer to discuss alternative options to make the refund effective.
Acceptance of your order
6.1 Once the payment has been accepted, the contract is formed and the order cannot be edited (except changing sizes within conditions stated in paragraph 4.6).
6.2 We will confirm receipt of your order to the email address you provided at the time of registration. It is recommended that you retain that email or print out confirmation of your order.
6.3 In the event that the Seller accepts an order from a Buyer and that for reasons beyond the control of the Seller they are unable to supply the goods ordered to the Buyer, then the Buyer agrees to accept the repayment of the amount paid to the Seller in full and final settlement of all and any claims it may have against the Seller for non-delivery.
7.1 Estimates: We will endeavour to dispatch your goods within five (5) and twenty (20) working days of the Order Date. Dispatch dates are an estimate only. BrandAlley will not be held liable in any way for the late delivery of goods that are provided within 30 days of the Order Date or agreed by you to fall outside this period. This does not affect your statutory rights.
Should you order items from one or more sale, your order will automatically be split shipped once items become available within our warehouse.
Please note, ‘AVAILABLE NOW’ items are dispatched to our courier within one (1) working day. It can then take a further two (2) to three (3) working days for these items to be delivered by our courier.
7.2 Status: All items will be delivered to the Buyer’s registered address or, where requested by the Buyer as part of the order process, to another address selected for that particular order. It is your responsibility to give us the full and correct delivery address details. We are not able to deliver to PO Box numbers and cannot receive amendments to the delivery address once the ‘Order being prepared’ or ‘Order dispatched’ is shown for your order in ‘My order’ section.
7.3 Tracking Item(s): Following the dispatch of the order from our warehouse, the Buyer will receive an email specifying the tracking number and a link to track the parcel on the website of our designated courier. The parcel will usually be delivered between two (2) to three (3) working days of receipt of the email.
8.1 If the recipient of the order is not present at the time of delivery, a delivery note will be left, stating that the courier will re-attempt delivery the following day, or that the parcel has been left in a secure location outside of the property or with a neighbour. If this is not possible, the parcel will be returned to the courier delivery depot and the driver will attempt to deliver your parcel the following day. If the parcel has been returned to the courier depot after three (3) attempts, then the parcel will be returned to our warehouse. It will automatically be returned to BrandAlley as undeliverable. We are unable to resend packages that are returned to us as undeliverable. In that case, we will refund the Buyer the value of the goods ordered including delivery charges. It can take up to 15 days for our warehouse to process your refund from the date the courier has advised the parcel has been returned to sender.
8.2 If, after five (5) working days following notification of the tracking number, the Buyer has not received the parcel or a delivery note, the Buyer must contact BrandAlley Customer Service team for further investigation.
9.1 Note the damage: We take care when shipping orders but we recommend that on receipt, the recipient should carefully check their order for the conformity of the item(s) received. Any delivery problem with the order should be notified to BrandAlley’s Customer Service team, within eight (8) working days of receipt.
9.2 Return the item: Please return to BrandAlley as soon as possible (in accordance with section 10 below) any incorrect or defective item, including "corked" wine. Alcohol purchased from BrandAlley may be returned up to three (3) months after its purchase if it is corked or faulty.
9.3 Refunds: Due to its supply process (see paragraph 2.4), BrandAlley is unable to provide replacements for incorrect or defective goods or undertake repairs. Subject to a full investigation by us with our supplier and with the courier, BrandAlley will provide a full refund for a defective, incorrect or missing item (return postal charges will only be refunded where the item has been found to be wrongly described or defective). This does not affect your statutory cancellation rights under paragraphs 10.1 to 10.9 below.
9.4 Investigation: There is no specified period for how long such an investigation may take and this will vary according to the product and the supplier. We will do our best to give you an indication of the estimated investigation time at the start of the process.
10.1 Cancellation Right: You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before dispatch of the item(s) or within seven (7) working days of receipt of the item(s) by following our returns’ process. Note that cancellations for your order can only be made until the order shows "Order being prepared" or "Order dispatched". You will be refunded the postage charge of your item(s) where the entire order is returned. Should you need to cancel an order, please contact BrandAlley’s Customer Service team by email or phone.
10.2 Condition of Items for Returns: The Buyer must return the item(s) in good condition, unused and with their original packaging (including dust bags in the case of handbags).Additionally, for electrical or electronic items, products must be returned in their original, unopened packaging and with any tamper seals intact. BrandAlley reserves the right to refuse or to reduce a refund on any item that is incomplete, damaged or dirtied.
10.3 Returns Process: It is the Buyer′s responsibility to ensure that the return form is enclosed with the parcel. Should the Buyer fail to enclose the return form, BrandAlley may not be able to refund the items until able to identify the related order. Should the Buyer fail to return their goods to the return address provided, BrandAlley will not be held responsible for any delays to refunds or postage issues.
Please note we now offer Collect+ as another means of returning items to us. Please follow instructions on your dispatch note or online when directed.
Your refund will be processed within 15 working days of posting your return.
Please note if you have received a part shipment of your order, you may wait until the full order has been delivered before returning an item/s.
10.4 Other Returns: Other than for defective products, returns outside the timeframe set out above, may be accepted at the sole discretion of BrandAlley and may be refunded as a credit to be spent online. Any unauthorised returns will be refused.
10.5 Cost of returns: Members will incur the cost of returns unless (i). the product received is incorrect, or (ii). deemed damaged or faulty – photographic evidence will be required. If returns are received with insufficient postage, BrandAlley will deduct £5 from the refund of the items returned to cover the shipment cost and the administration charges. If using Collect+ a charge of £3.50 will be deducted from your refund to cover the cost of this service.
Please return separate order numbers in separate parcels. Should you return more than one order number in one parcel, you will still be charged £3.50 for each order returned.
10.6 Due to hygiene or safety reasons, the following items are non-returnable and non refundable:
- Lingerie/ Swimwear
- Cosmetics/Beauty Products
- Food and products containing alcohol, not including wine.
- Personalised/custom-made items.
10.8 Postage for Returns: We would advise the Buyer to return unwanted items by recorded delivery or by obtaining a Certificate of Posting from the Post Office or by any other means that shows proof of postage of the returned items. Any returns, which have not been refunded will indicate that BrandAlley has not received the stock and this will therefore need to be investigated via a warehouse search. This investigation procedure can take up to ten (10) working days to complete and during this period, no refunds will be processed until the outcome. For all Freepost or normal deliveries, it is the Buyer’s responsibility to ensure that the items are sufficiently insured for claim purposes. No additional charges will be covered by BrandAlley. This does not affect your statutory rights to return faulty or misdescribed goods under paragraph 9.3 above. Please note BrandAlley no longer offers a Freepost service with Royal Mail. Our Freepost labels are only issued with Collect+.
10.9 Lost Returns: Should the Buyer′s chosen courier fail to deliver or lose their return parcel, it is the Buyer′s responsibility to claim compensation from the courier directly. BrandAlley is not liable for any lost return parcels.
10.10 Insurance on Returns: Please note that it is the Buyer′s responsibility to choose the most appropriate method for returns with the appropriate insurance. BrandAlley cannot be held responsible for any unforseen delays, eg strikes, riots, war or act of God (each an "Event" as defined in paragraph 19.1).
10.11 When using the Collect + returns service please note the Parcels must not weigh more than 10 kilograms nor exceed dimensions of 50 centimetres x 50 centimetres x 60 centimetres.
Discount Codes and vouchers
11.1 You may occasionally receive promotional discount codes from us via email or through promotional materials. Discount codes may be based on a minimum spend and will always exclude delivery charges. Offers will expire at 00:00am on the date stated in the promotion. You may be required to follow a link to an associated website before being eligible for any promotional discount code. BrandAlley is not responsible for any third party websites. Should the Buyer cancel or return items from an order where a promotional discount code has been used, no refund of this promotional code or equivalent value will be provided.
11.2 You may occasionally receive vouchers from us, eg if you successfully recommend a friend. Each voucher is personal to the User receiving it, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each voucher has an expiry date (maximum 3 months), which cannot be modified. The expiry dates of vouchers can be found on your BrandAlley account (go to "My account" and then "My vouchers" section).
11.3 Discount codes and vouchers cannot be split into smaller values and any remaining amount left on a discount code or voucher after a purchase cannot be retained. Accordingly, the use of a discount code requires the total value of the order (excluding delivery charges) to be equal to or higher than the monetary value of the discount given by the code or the voucher. Some discount codes may specify a minimum spend in order to be used. In this case, the monetary value of the order (excluding delivery charges) has to be equal to, or higher than, the minimum spend specified.
11.4 Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued.
11.5 To use a discount code in "My bag", you must click on the link "Please enter your discount code here". After having selected the discount code you want to use, click on "Go" link.
11.6 To use a voucher in ‘"My bag", you must select the voucher of choice out of the vouchers offered in "Use the vouchers you own".
11.7 When an order is placed using a discount code or voucher and it contains a number of items, the value of the discount is spread over each item according to the prorated value of each item. Any refund of an item bought in such an order will be reduced by the value of discount attached to it.
11.8 Only one discount code can be used per order.
11.9 Only one discount code can be used per household.
11.10 Certain items may be excluded from the promotion.
11.11 SPEND10 – New customers only, one use per customer, valid for 1 week after registration, min spend £50, cannot be used in conjunction with any other promotions, certain items may be excluded from this offer.
11.12 GRAZIA15 - £15 OFF when you spend £60 or more, one use per customer, valid until 11th April 2017, certain items may be excluded from this offer, this code cannot be used in conjunction with any other offer.
11.13 PUKKA10 - £10 OFF when you spend £50 or more, one use per customer, valid until 26th March 2017, certain items may be excluded from this offer, this code cannot be used in conjunction with any other offer.
Introducing a friend
12.1 Successful and validated referrals of friends by you will entitle both you and your referred friend to a voucher to the value of £10. To receive a voucher for successful and validated referral, you should adhere to the following procedure.
12.2 For a referral to be successful and validated, your "friend" must not already be registered with us and will be required to order from BrandAlley, using the email address you supply. Click the link "Invite a Friend - £10 off". You will be invited to enter the email addresse(s) and name(s) of your friend(s) and then to click on the "Send your invites" link. BrandAlley will send an initial email to your friend, inviting your friend to become a member of BrandAlley but will not send your friend any further emails without their consent. Please obtain your friend’s consent before sending us their details and note that if asked, we will tell your friend who introduced them. Subject to your friend’s successful registration (using the same email address you supplied), you and your friend will receive a voucher when your friend’s first order is shipped out for delivery.
12.3 Vouchers for introducing a friend will only be valid for Three (3) months from the date that the voucher is received.
12.4 We reserve the right not to issue vouchers where we have reasonable grounds to suspect that there is an abuse of the friend referral scheme. Any abuse of vouchers can be stopped by BrandAlley with immediate effect by cancelling all vouchers that a member has received and cancel any outstanding orders. BrandAlley also reserves the right to refuse orders and to refuse to issue vouchers to members who have, in the past, abused the scheme in some way.
Access to the website and content
13.1 BrandAlley is continually reviewing the items available on the website, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the website up-to-date, but information and specifications given are for your information only and might be subject to change without notice.
13.2 We try to ensure that pictures of the items on the website are as accurate as possible, but slight variations in colour and texture between the pictures and the items themselves must be expected.
13.3 We will endeavour to allow uninterrupted access to the website, but access may be suspended, restricted or terminated at any time.
13.4 The BrandAlley website may include links to other websites or material, which are beyond its control. We are not responsible for access to and content on the internet, or any site other than the BrandAlley website.
Scope of advertisements
The content of the website is directed solely at those that access the site from the United Kingdom, the Republic of Ireland and the Channel Islands. We make no representation or warranty that any items referred to in the website are available or are otherwise suitable for use outside the United Kingdom, the Republic of Ireland and the Channel Islands.
15.1 The Buyer will only own the items once they have been successfully delivered and when BrandAlley has received cleared payment for them in full. Until that time, BrandAlley will retain ownership of the items.
15.2 Items supplied are not for re-sale.
16.1 We warrant that the items shall meet their specification and shall be free from defects in materials and workmanship at the time of delivery, provided that the instructions governing use of the goods have been followed.
16.2 Some items, like watches or electricals may have manufacturer’s guarantees. The item description on the website will specify if the item is subject to a manufacturer’s guarantee and, providing that is the case, the item will be accompanied by such guarantee on delivery. If the Buyer has a defective item covered by an applicable and valid guarantee, the Buyer must contact BrandAlley’s Customer Service team. The Buyer will be informed of the procedures to be followed in order to obtain a replacement or a refund. The BrandAlley’s Customer Service team may ask the Buyer to contact the supplier directly and do its best to provide the Buyer with the contact details of the after-sale service of the supplier. This does not affect your statutory rights to return goods under paragraphs 9.3 or 10.1 above.
Faulty Watches: Should your watch be under warranty with us and develops a manufacturing defect within the warranty time, please contact our Customer Service Team. You will be informed to return your parcel to our Head Office and we will then send the watch off for repair. Please note the repairs’ process can take 6-8 weeks. If you require a refund, you will be sent a Freepost label for the item to be returned to our warehouse.
17.1 If you have a valid claim in respect of any of the items, which is based on any defect in the quality or condition of the items or their failure to meet specification in accordance with this Agreement, we shall refund to you the price of the items (or a proportionate part of the price) and the delivery charges (where the full order is affected). Due to the nature of the goods supplied by BrandAlley, we are normally unable to provide replacements for incorrect or defective goods or undertake repairs.
17.2 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the website.
17.3 We shall not be liable to you in connection with this Agreement in contract, tort (including negligence) or otherwise for any loss arising out of any Event (as defined in clause 19 below), any internet, network or virus problem, for any loss of profit, anticipated savings or data (in each case whether direct or indirect) and/or any indirect loss.
17.4 BrandAlley's aggregated liability to you in connection with this Agreement shall not include any losses or damage in circumstances where:
(i) the loss or damage was not caused by any breach on the part of of BrandAlley, or
(ii) the loss or damage was not reasonably foreseeable as a consequence of a breach or negligence by BrandAlley, or
(iii) the loss or damage is a business loss or the losses were caused in the course of business, including lost profits or business interruption.
17.5 Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.
These terms and conditions do not affect your statutory rights as a consumer.
Matters outside our control
19.1 BrandAlley shall not be liable to the Buyer or in breach of this Agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control (the "Event").
19.2 We will contact the Buyer within a short time of the Event in order to discuss possible alternatives for the performance of the Agreement. If the Event lasts for more than thirty (30) days, the Buyer's order will be deemed to be cancelled and the Buyer will receive a full refund.
E-mail, user name and password
20.1 Emails to you shall be to the address you specify to us. It is important that you give us an accurate and valid email address and tell us of any changes to it.
20.2 The user name and password you are issued with, before you can order items from us, are personal to you and are not transferable. Any breach or suspected breach of security of a user name and password should be notified to us immediately. You will be responsible for any payments due for items ordered through the website by anyone using your user name and password.
20.3 We guarantee the confidentiality of any data transmitted to us after you have entered your password. You are responsible for the use of your password and maintaining its confidentiality.
20.4 In the event of a forgotten password, you can obtain a new one by clicking on the link 'Forgotten your password'. A new password will be sent to you, to the e-mail address provided by you.
21.1 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
21.2 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
21.3 If we fail to enforce a right under this Agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
21.4 A person who is not a party to these terms and conditions, shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
22.1 In exceptional circumstances, we reserve the right to end any Agreement with you, cancel or place on hold any orders and/or to suspend or terminate your access to the BrandAlley website immediately and without notice to you if you breach any of the BrandAlley terms and conditions, you fail to make any payment when due, we suspect that you are about to engage in or have engaged in fraudulent or illegal activity on the website or, if requested to by us, failed to provide us with sufficient information to enable us to verify the accuracy and validity of any information provided to us so as to prevent fraudulent use of the website. If required, you can be requested to send us a certified proof of ID (e.g. a certified copy of your passport or driving license) as well as proof of address for the past three (3) months. The order will only be dispatched after we have received and verified these documents. BrandAlley is unable to reinstate any cancelled orders.
22.2 We reserve the right to cancel an order and carry out a refund in the event of not receiving the documents or non-conformity of the documents within 4 working days.
22.3 We reserve the right to define the circumstances in which this additional verification might be required.
23.1 If you would like to contact BrandAlley’s Customer Service team, please email us at: [email protected]
Abusive language to BrandAlley Employees, via email, call, Live Chat or social Media channels will not be tolerated and may result in prosecution.
23.2 The Customer Service team is unable to process any manual orders.
24.1 We comply with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
24.2 When you give us your personal information, we will offer you the opportunity to opt in to receive information by email from us and will only send it to you if you do opt in or if you are an existing customer and the information relates to similar items or services to those, which you have previously purchased from us. Where you have also agreed, we will pass on your details to carefully selected third parties. When we send you communications by email, we will give you the opportunity to opt out of receiving such communications from us. It is not our normal practice to send out marketing communications by post or telephone but if we do, you will also be able to opt out of receiving such communications from us. However, remember if you opt out of receiving communications from us, particularly by email, this will preclude you from receiving any of our special offers or promotions in future.
24.3 You can inform us at any time if you no longer require marketing communications to be sent by emailing us at [email protected] or changing your preferences in the ‘My preferences’ section in ‘My Account’ on the website.
25.1 The personal information you have shared with BrandAlley is compulsory for recording and processing the online purchase, delivery and billing of the orders. This information is strictly confidential. Giving false information will result in the automatic cancellation of the order.
25.2 You have the right to access, to modify, to change or correct your personal information. To exert this right, you can access your personal information online or if you are unable to do so for any technical reasons then you may contact BrandAlley’s Customer Service team.
25.3 The only cookies we use in relation to each connection are deleted at the end of each visit to the BrandAlley website.
25.4 Certain pages of the BrandAlley website can sometimes contain electronic images or statistics trackers that make it possible to count the number of visitors to the page. The information obtained is strictly anonymous and simply makes it possible to gather statistics on the frequency of use of certain pages of the website.
26.1 The copyright of the material contained in the website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including applets) belong to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
26.2 You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
26.3 You may not reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on the website without written permission from BrandAlley (except as set out in paragraph 26.2).
27.1 These terms and conditions shall be governed by and construed in accordance with English law.
27.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit
If you are buying a new electrical item, we will recycle your old one providing it’s a ‘like for like’ exchange.
Unwanted electrical equipment is the UKs fastest growing type of waste.Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items. Please note that we will only accept items for recycling that match what you have purchased from our site.
As such please send your item to:
BrandAlley Customer Service
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
Competitions Terms & Conditions
28.1 Competitions will run between two specified dates, with the exception of the 'Win every month' competition displayed on Sign up/Sign in pages which runs every month.
28.2 The Winner of each competition will be selected at random.
28.3 The Winner of each competition will be informed via email or private message on social media.
28.4 By registering as part of a competition with BrandAlley, you are agreeing to receive marketing emails and daily alerts.
28.5 BrandAlley does not accept any responsibility for inability to submit entries or receive email communications as a result of computer service, systems and/or server failure, error, interruption, defect or delay or any other technical malfunction.
28.6 The Winner of each competition will have one week to respond to the confirmation message.
28.7 Failure to respond within a week gives BrandAlley the right to select a new winner.
28.9 Prizes are non-transferable and cannot be exchanged for an alternative prize. There is no cash alternative.
28.10 Employees and agents of BrandAlley and its associated companies (including the families of such employees and agents) are not eligible to enter the competition, nor is anyone connected with the competition.
28.11 The eligibility of any entrant is at BrandAlley’s sole discretion.
28.12 UK entries only.