We want you to be happy with your order and offer a 30-day no-quibble guarantee on all products purchased through allbeauty. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for the product(s). We offer a freepost returns address for our UK Customers only. Please note we will not refund any postage you may have paid on the original order.

For faulty, damaged, unsatisfactory quality or incorrect item/s received, please contact Customer Service via the email address below within 30 days of receiving your order. Please ensure you do not dispose of your order keeping any damaged items, product packaging and outer box and packing materiel. We will require clear photographic evidence and may require the return of the goods to support any claims for damages, prior to resolution. Once a claim is complete and successful we will offer a full refund or replacement, subject to availability.

For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.

You will need to contact our Customer Service Team to arrange your returns form and label. This will then be emailed back to your account email address. The label will need to be printed out. Please attach the label to your parcel ensuring your Returns Number is also on the label and a copy added inside your parcel for identification purposes.