We hope you like your purchase from Rapport Home! But if you need to return or exchange it, we’ve got you covered with our 28-day return policy. Just make sure your items are unused, and in their original packaging. Returned items must be in the same condition as when they were received.
If an item is returned to us in a damaged condition due to mishandling during the return shipment, we regret to inform you that we won't be able to process a refund for the order. In such cases, we will provide you with photographic evidence of both the packaging and the damaged item. This documentation can be used to initiate a claim with your chosen shipping carrier to seek reimbursement for the damage incurred during transit.
If you return an item outside our policy (e.g. goods are returned late or used), we may return the item to you at your cost or accept the return but make a deduction for loss in value and charge for processing costs.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days.