Our aim is to ensure that you are completely satisfied with the order you receive from us which is why we offer 30 days to start a return. Please return the product(s) within 30 days of receipt and our team will happy refund you the price you paid as long as they are returned to us in a saleable condition.

This means all products must be unused, unopened and any seals are intact. We are unable to accept returns for body jewellery, underwear or swimwear.

For hygiene and safety reasons we cannot refund or exchange products that have been removed from their original packaging or show signs of being used, unless they are faulty or arrived damaged. For faulty or damaged items, please see below.

We reserve the right to not refund items that are not returned in a saleable condition and reserve the right to not accept non-compliant returns for health and safety reasons.

If you are returning your order from outside the UK you will need to cover the cost of return shipping.

FAULTY/DAMAGED
We expect your order to arrive in perfect condition, however, if you receive an item that is not as described in the product listing, or appears to be faulty, please contact our Customer Service Team within 3 days of receipt so that we can help resolve the issue. Please ensure that you have photographic evidence to help us resolve this quickly.

You are entitled to a replacement or repair of faulty consumer electronics within six months of your purchase. We will offer you a replacement, unless a replacement is unavailable, a full refund will be provided including any postage you paid.

If you are from our International Destinations please contact a member of our team to help resolve this issue.

Please ensure you have read the product description before purchasing from our website.